How to obtain debug and detailed logging information for Symantec Control Compliance Suite Reporting and Analytics using the CCS Diagnostics Suite (CCSDiag)
| Article:TECH147488 | | | Created: 2011-01-05 | | | Updated: 2012-02-23 | | | Article URL http://www.symantec.com/docs/TECH147488 |
Problem
The CCS Diagnostic Suite lets you gather the log files from various computers where you have the CCS components installed and store the logs in a specific location. You can use the logs to gather information regarding various backend processes as well as system-specific data of the CCS computers.
In a distributed deployment scenario, you can specify one or more CCS components that are installed on different computers and execute the utility. After you execute the utility and specify the computers from which you want to copy the log files, the utility consolidates the logs and stores them in the specified location.
You can add as many computers as you want. The utility creates separate folders for each computer and stores the relevant log files in the respective folders.
Solution
Executing the CCS Diagnostic Suite
[Note: The attached CCSDiag has been updated to version 2.0]
You can choose the local host computer or specify the computers from which you want to gather data. The default scope is the local computer. However, you can also add another computer if you want to copy the log files from a remote computer to the local computer.
To execute the CCS Diagnostic Suite on the local computer
- Go to <install directory>\CCSDiagnosticSuite and then double-click the Symantec.CCSDiagnosticSuite.UI.exe to launch the utility.
- From the toolbar, click File > Output Directory and then navigate to the location where you want to save the log files.
- From the toolbar, click File > Number of log files to copy and select the number of log files to return. By default the 10 latest files will be copied from the target server.
- In the left-hand panel, select the Control Compliance Suite components for which you want the utility to consolidate the log files.
- From the toolbar, click File > Add Machine if you want the utility to copy logs from another computer.
In the Add Machine dialog box, do the following:
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Name/IP
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Enter the name or the IP address of the computer that you want to add.
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Server Role
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Select the role of the CCS database server.
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Residing Applications
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Select the CCS components on the basis of the server role that you selected.
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Use Credentials
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Check if you want to use the domain credentials to login to the selected computer.
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- Expand the target machine to logging section. Ex. MachineName\Reporting and Analytics\Data Processing Service\Logging.
Follow these steps to retrieve verbose logs that capture the issue.
- Select the Set log level Verbose option.
- Click Execute.
- Recreate Issue
- Select Gather application server logs, Gather Install Logs, Gather event logs.
- Click Execute.
- Deselect Gather application server logs, Gather Install Logs, Gather event logs.
- Select Restore Log Level.
- Click Execute.
When the execution is complete, you can view the log files in the location that you specified.
Article URL http://www.symantec.com/docs/TECH147488
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Thank you.