The Backup Exec Remote Agent service crashes when attempting to open a selection list in an environment that is migrating from Exchange 2003 to 2010.

Article:TECH147591  |  Created: 2011-01-06  |  Updated: 2011-06-09  |  Article URL http://www.symantec.com/docs/TECH147591
Article Type
Technical Solution


Issue



When a new selection list is opened to browse resources within an environment, none are visible.  

Additionally, the beremote service crashes and must be manually restarted. 


Error



 'Connection to server failed.  Hit <F5> to retry."

Application event log reads:

Log Name: Application
Source: Application Error 
Event ID: 1000 
Task Category: (100) 
Level: Error 
Computer: Servername 
Description: 
 Faulting application beremote.exe, version 13.0.4164.109, time stamp 0x4b173f02,faulting module MSVCP80.dll, version 8.0.50727.   

 


Environment



Environments running Backup Exec 2010 R2 which are in the process of migrating from Exchange 2003 to 2010 are affected by this issue.

 


Cause



 A servername-beremoteXX.log from the media server will reveal the following, plus active directory information for the Exchange resources, directly prior to the beremote crash:

BEREMOTE: [01/03/11 12:33:23] [4672]     [fsys\ese]           - [FSYS:ESE07]   FindDrives ... This is not an Exchange Server (0)
BEREMOTE: [01/03/11 12:33:23] [4672]     [fsys\ese]           - ****** Forest: "userdomain.org"
BEREMOTE: [01/03/11 12:33:23] [4672]     [fsys\ese]           -
BEREMOTE: [01/03/11 12:33:23] [4672]     [fsys\ese]           - *** DAG (0) ***
BEREMOTE: [01/03/11 12:33:23] [4672]     [fsys\ese]           -
BEREMOTE: [01/03/11 12:33:23] [4672]     [fsys\ese]           - Exchange Server (3) ***
 

Solution



This issue has been resolved by Backup Exec 2010 R2 Hotfix 148347
www.symantec.com/docs/TECH148347

 


Supplemental Materials

SourceETrack
Value2235077
Description

 BERemote crash when attempting to create a new selection list when Exchange environment in process of migration from 2003 to 2010.




Article URL http://www.symantec.com/docs/TECH147591


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