NetBackup Appliance Log Collection commands (for 5000 and 5020)

Article:TECH147673  |  Created: 2011-01-07  |  Updated: 2013-11-15  |  Article URL http://www.symantec.com/docs/TECH147673
Article Type
Technical Solution

Product(s)

Issue



Which commands are available to collect troubleshooting information from the NetBackup 5000 and 5020 appliances?


Environment



 NetBackup 5000

1.       NetBackup Hardware Specifications
a.       Features Specifications Basic features 4U / 24 disk slots CPUs and CPU types 2 CPUs - Intel Xeon Quad-core CPUE5405 Memory 24 GB Type and number of disks 24 SATA disks with a size of 1TB - hot swappable RAID types RAID1, RAID6, 2 hot swappable spare disks Ethernet interfaces 4 GE interfaces Other I/O interfaces 1 X 100 network management interface 1 X VGA interface, 2 X USB 2.0 interfaces, 1 X RS232 interface Reliability design Redundant fans, redundant power modules, hot swappable Dimensions (H x W x D) 4U (175 mm) x 440 mm x 685 mm
2.       MegaRaid Card Specifications
a.       Size half height Number of disks supported direct connection: 8 SATA disks / 32 disks with the expansion board I/O processor LSISAS1078 Cache 256 MB Operating Temperature maximum of 50 degrees C (40 degrees with BBU) RAID management mode MegaRAID Storage Manager - Mega CLI - Web BIOS RAID features RAID levels: RAID0, RAID 1, RAID5, RAID6, RAID10 fast initialization background check consistency 64 RAID Groups (16 Virtual Disks each) configuration on disk S.M.A.R.T. hot spares
 

 NetBackup 5020

1.       NetBackup Hardware Specifications
a.       Features Specifications Basic features 4U / 24 disk slots CPUs and CPU types 2 CPUs - Intel Xeon Quad-core CPUE5620 Memory 32 GB Type and number of disks 24 SATA disks with a size of 2TB - hot swappable RAID types RAID1, RAID6, 2 hot swappable spare disks Ethernet interfaces (2) 1 GE interfaces and (2) 10 GE interfaces Other I/O interfaces 1 X 100 network management interface 1 X VGA interface, 2 X USB 2.0 interfaces, 1 X RS232 interface Reliability design Redundant fans, redundant power modules, hot swappable Dimensions (H x W x D) 4U (175 mm) x 440 mm x 685 mm
2.       MegaRaid Card Specifications
a.       Size half height Number of disks supported direct connection: 8 SATA disks / 32 disks with the expansion board I/O processor LSISAS1078 Cache 256 MB Operating Temperature maximum of 50 degrees C (40 degrees with BBU) RAID management mode MegaRAID Storage Manager - Mega CLI - Web BIOS RAID features RAID levels: RAID0, RAID 1, RAID5, RAID6, RAID10 fast initialization background check consistency 64 RAID Groups (16 Virtual Disks each) configuration on disk S.M.A.R.T. hot spares
 

Solution



 

Collect the log associated with appropriate appliance component.
 
1.       The factory installation log is located at:
a.        /var/log/pdos_postinstall.log
2.       Installation Troubleshooting
a.       /var/log/pdos_postinstall.log
b.      /opt/PDOS/install/.installed
c.       /opt/PDOS/install/preparepdos.sh
3.       Appliance Marker
a.       /etc/appliance
4.        Installation log files are kept in:
a.       /var/log/puredisk/
5.       Web UI log files are kept in:
a.       /opt/pdinstgui/tomcat/logs/
6.       A reconfiguration log file is located at:
a.       /tmp/aio_reconfigure.sh.log.$$
7.       The HWMonitor tool is installed in following folder:
a.       /opt/pdappliance/bin/pdhwmon
b.      /opt/pdappliance/script/pdhwmon.sh (script to install the hardware monitor)
8.       HWMonitor tool logs are located at:
a.       /Storage/log/pdhwmon.log
9.       PureDisk web-based GUI logs are at:
a.       /Storage/log/guilogs
10.   PureDisk Appliance Configuration files:
a.       /etc/puredisk/*.cfg
11.   The installation logs for the (CLISH) restricted shell are located at:
a.       /Storage/log/clish_install.log
b.      /Storage/log/clish.log
12.   Reset to factory defaults
a.       /opt/pdappliance/scripts/reset-to-factory-default.sh
13.   PureDisk software log collection:
a.        /opt/pdconfigure/scripts/support/PDgetlogs.sh
14.   To collect the ISM log information run the ipmitool using the following commands:
a.        /usr/bin/ipmitool sel elist > /var/log/5000/sel.log
b.       /usr/bin/ipmitool sdr elist > /var/log/5000/sdr.log
1.       sel = System Event Log
2.       sdr = Static Data Repository or Sensor Data Repository
3.       elist = list | elist < all | full | compact | event | mcloc | fru | generic >
15.    To collect RAID information, use the MSM log collection commands that are available in the MegaCLI utility as shown here:
a.         These two commands will capture all disk operation logs recorded in the RAID cards as well as firmware information about the RAID cards
1.       /opt/MegaRAID/MegaCli/MegaCli64 -adpeventlog – GetEvents -f /var/log/5000/RAIDCard.log -a0
2.       /opt/MegaRAID/MegaCli/MegaCli64 -fwtermlog -dsply -a0 > /var/log/5000/RAIDCardFw.log
16.    Collect system log:
a. /var/log/messages     

 

 




Article URL http://www.symantec.com/docs/TECH147673


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