Late Breaking News for Enterprise Vault 9.0.2

Article:TECH147778  |  Created: 2011-01-10  |  Updated: 2014-03-06  |  Article URL http://www.symantec.com/docs/TECH147778
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Article Type
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Issue



 Enterprise Vault 9.0.5 Released! (August 28, 2013)
http://www.symantec.com/docs/TECH204715

Symantec Corporation updates this article as new customer-related information pertaining to 9.0.2 becomes available.  Symantec recommends that you frequently check this TechNote for updates or subscribe to receive updates to this document.
Note: While all information (known issues, hotfixes) is listed it does not mean every issue applies to every environment.  Please read the details of the issue if you feel it applies to your specific situation for complete information and suggested actions.


Solution



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Software Alerts
Security Advisory: Symantec Enterprise Vault Unquoted Search Path in the File Collector and File PlaceHolder services

Enterprise Vault Article
Security Advisory: Symantec Enterprise Vault Unquoted Search Path in the File Collector and File PlaceHolder services TECH204135
Security Advisory: Symantec Enterprise Vault Updates Oracle Outside In Module for Multiple Issues  AL1255
Security Advisory: Symantec Enterprise Vault Update for Oracle Outside In Module AL1165

 

Hotfixes for 9.0.2

Enterprise Vault for Microsoft Exchange
Article
Hotfix for Symantec Enterprise Vault (EV) for Microsoft Exchange 9.0.2, Build 1061, Hotfix needed to support 10.0.1 Outlook Add-in TECH175940
Hotfix for Symantec Enterprise Vault (EV) 9.0.2 - Converter Updates TECH182074
Hotfix When Storage Expiry determines which items are eligible for expiry, it fails to exclude items on Legal Hold. TECH177042
Hotfix for Symantec Enterprise Vault (EV) for Microsoft Exchange 9.0.2, Build 1061, Cumulative Storage fix for attachments with no Data Stream. TECH175608
Hotfix for Symantec Enterprise Vault (EV) for Microsoft Exchange 9.0.2 If Storage Expiry is set to 'Modified date' the retention period set on a Saveset Clip is not reduced to take into account the difference between the Modified date and the Archived date.  TECH172615
Hotfix for Symantec Enterprise Vault (EV) 9.0.2 for Microsoft Exchange, Build 1061, Archived items remained in a 'pending' state TECH169601
Hotfix for Symantec Enterprise Vault (EV) 9.0.2, Build 1061, Implement 8.3.7 converters patch for security fixes TECH167767
Hotfix for Symantec Enterprise Vault (EV) 9.0.2 - Memory usage for DirectoryService.exe and w3wp.exe may increase over time leading to out of memory errors TECH168750
Hotfix for Symantec Enterprise Vault (EV) for Microsoft Exchange 9.0.2, Build 1185 - Cumulative hotfix for Enterprise Vault Outlook Add-in TECH170261
Hotfix for Once an Enterprise Vault configured quota limit is exceeded, and notifications are configured, a notification is sent each time the quota limit is exceeded.  TECH164193
Hotfix for certain folder structures do not appear at all or appear at incorrect levels within Archive Explorer or search.asp details.  TECH164197
Hotfix for Directory connection errors can occur if two threads from a process attempt to create a directory connection at the same time. TECH158027
After upgrading from 8.0 > 9.0, opening archived items through Outlook Web Access (OWA) Search Archive times out and returns the html version of the item.  TECH158370



Enterprise Vault for File System Archiving
Article
Hotfix for Symantec Enterprise Vault (EV) 9.0.2 - Converter Updates TECH182074
Hotfix for Symantec Enterprise Vault (EV) for Lotus Domino and File System Archiving (FSA) 9.0 SP2, Build 1061, Cumulative Hotfix TECH162627
Hotfix for Symantec Enterprise Vault (EV) 9.0.2, Build 1061, Implement 8.3.7 converters patch for security fixes  TECH167767
Hotfix for Symantec Enterprise Vault (EV) for File System Archiving 9.0.2, Build 1061 - Checkpointing is not processing through sub-folders alphabetically TECH167579
Hotfix for Issues: Values in the filespecification table can be invalid. And CADODataAccess::AddParameter @Type_0 error during archiving run. TECH166559
Hotfix for Symantec Enterprise Vault (EV) File System Archiving (FSA) 9.0.2, Build 1061 - Windows 2008 File Server stops responding when accessing a placeholder  TECH165458
Hotfix for Symantec Enterprise Vault (EV) for File System Archiving 9.0.2, Build 1061, Event ID 6992 appears stating that the EV Cache location is full while actually there is space available TECH163875

 

Enterprise Vault for Lotus Domino
Article
Hotfix for Symantec Enterprise Vault (EV) 9.0.2 - Converter Updates TECH182074
Hotfix for Symantec Enterprise Vault (EV) for Lotus Domino and File System Archiving (FSA) 9.0 SP2, Build 1061, Cumulative Hotfix  TECH162627
Hotfix for Enterprise Vault 9.0.2, Build 1061, Groups defined as 'ACL Only' in Domino are not inherited and the manual addition to EV Archives gives 'Accounts not found'  TECH166524
Hotfix for Symantec Enterprise Vault (EV) 9.0.2, Build 1061, Implement 8.3.7 converters patch for security fixes  TECH167767
Hotfix for Enterprise Vault 9.0.2, Build 1061, Groups defined as 'ACL Only' in Domino are not inherited and the manual addition to EV Archives gives 'Accounts not found' TECH166524
Cumulative Hotfix for Symantec Enterprise Vault (EV) for Lotus Domino 9.0 SP2 TECH162627


Enterprise Vault for Microsoft Sharepoint
Article
Hotfix for Symantec Enterprise Vault (EV) 9.0.2 - Converter Updates TECH182074
Hotfix for Symantec Enterprise Vault (EV) 9.0.2, Build 1061, Implement 8.3.7 converters patch for security fixes TECH167767
Hotfix StorageOnlineOpns becomes unresponsive after archived item retrieval requests are received from a SharePoint 64-bit Web Frontend server TECH156704
Hotfix for Symantec Enterprise Vault (EV) for Sharepoint 9.0.2 - Sharepoint servers configured to only accepted Client Certificate Authentication TECH161782

 

Enterprise Vault for SMTP
Article
Hotfix for Symantec Enterprise Vault (EV) 9.0.2 - Converter Updates TECH182074
Hotfix for Symantec Enterprise Vault (EV) 9.0.2, Build 1061, Implement 8.3.7 converters patch for security fixes TECH167767


Enterprise Vault API
Article
Hotfix for Symantec Enterprise Vault (EV) 9.0.2 - Converter Updates  TECH182074
Hotfix for Symantec Enterprise Vault (EV) 9.0.2, Build 1061, Implement 8.3.7 converters patch for security fixes TECH167767

 

Enterprise Vault Compliance Accelerator
Article
Hotfix for CA/DA 9.0 SP2 Getting error "Incorrect Syntax Near "*"" when adding a user to a Role Assignment  TECH181411
 Hotfix for Compliance Accelerator (CA) and Discovery Accelerator (DA) 9.0.1, 9.0.2, Getting error "The item '/... Drilldown' cannot be found. (rsItemNotFound)" when attempting to access a drill down report in Enterprise Vault (EV) Compliance Accelerator (CA) or Discovery Accelerator (DA). TECH165727


Enterprise Vault Discovery Accelerator
Article
Hotfix for CA/DA 9.0 SP2 Getting error "Incorrect Syntax Near "*"" when adding a user to a Role Assignment  TECH181411
Hotfix for Discovery Accelerator 9.0.0, 9.0.1, 9.0.2, Applying of Legal Holds loop continually  TECH156905
Hotfix for Compliance Accelerator (CA) and Discovery Accelerator (DA) 9.0.1, 9.0.2, Getting error "The item '/... Drilldown' cannot be found. (rsItemNotFound)" when attempting to access a drill down report in Enterprise Vault (EV) Compliance Accelerator (CA) or Discovery Accelerator (DA).  TECH165727

 

Enterprise Vault Discovery Collector
Article
Hotfix for Enterprise Vault Discovery Collector (EVDC) 9.0 Service Pack 2 cannot connect to the Enterprise Vault Directory Service. TECH168578


Known Issues Existing Only in 9.0.2:
Symantec Corporation has acknowledged that the below-mentioned issues are present in the version of the product EV 9.0.2. Symantec Corporation is committed to product quality and satisfied customers. Please refer to the documents listed below for additional information.

Enterprise Vault for Microsoft Exchange
Article
Some calendar items generate Event ID: 6592 "Abnormal error occurred Reference: GOPV/dt" occurs during archive run TECH206034
Unable to archive/restore items in Public Folders when accessed via Favorites folder TECH187123 
Move Archive fails during copy stage when encountering a corrupt attachment. Internal Error: 'The parameter is incorrect. (0x80070057)' TECH186000
Move archive job may get stuck in failed status on shortcut update phase (step 3) TECH182234
Exporting archived items to original mailbox does not always replace shortcut/stub TECH179431
Export Archive Wizard aborts when it encounters a problematic saveset.  TECH178916
EVSVR repair option "ArchivesDirectory" for Exchange mailboxes may not complete. Error getting Exchange Mailbox information, Error: Unspecified error (0x80004005), Step: SetSecurityDescriptor TECH176342
Quota based archiving, archives all items beyond required amount to bring mailbox below quota when the policy is set to not create shortcut TECH176051
Incorrect Report information During an Expiry run where Centera partitions are being processed. TECH173583
Enterprise Vault Indexes not leaving 'backup-mode' when performing backup using Backup Exec RU3 Enterprise Vault Agent TECH174170
Special characters such as { used in mailbox names causing inconsistent archiving results TECH172521
Virtual Vault on Outlook 2010 may fail to allow Calendar items to be forwarded. TECH171732
Migrated non-shortcut items generate event ID 3412 during Exchange Mailbox Archiving task runs. TECH170870
Event ID 13360 is returned for some items when storing to a Hitachi storage device. TECH170145
Users may not be able to open full messages from Virtual Vault by double-clicking the item when the reading pane is enabled TECH170080
Unable to open Entrust encrypted messages from Virtual Vault if the items are not in the content cache TECH169266
3rd party Outlook add-ins may cause Virtual Vault to download full items from the Enterprise Vault (EV) server even if the VVStubOnlyModuleList policy is correctly configured TECH169273
Memory usage for DirectoryService.exe may increase over time leading to out of memory errors  TECH168531
The post processing of archived items slows down gradually until eventually stopping completely, resulting in a buildup of pending items. TECH167990
Some appointment items generate StorageArchive event 6592 errors TECH167381
Event ID 6621 error can be continuously logged in the Enterprise Vault (EV) For Microsoft Exchange Event Log if the EV Server is in Backup Mode TECH166845
3412:The task found migrated Domino shortcuts in an Exchange Server mailbox that have not been processed by the post-migration utility. These shortcuts will not function correctly until the post-migration utility has been run. TECH165438
Users with Outlook 2003 and Enterprise Vault add-in 9.0 SP2 are unable to delete archived mail from additional mailboxes with the delete button from the keyboard. TECH162400



Enterprise Vault for File System Archiving
Article
Windows 2008 R2 64 bit bluescreen with VSS enabled on backup                                                  TECH172517


Enterprise Vault for Lotus Domino
Article
Domino Vault Cache temporary databases EVR_*.nsf could build up the EVDG folder DataEV and they are not removed after their usage TECH185043
Mail-in Databases that are a member of a Domino Directory group and also have an alias fail to provision. TECH176019
Lotus Domino Journaling task error 41026: "There was an error processing an item in a database." TECH173787
Shortcut expiry is deleting shortcuts when storage expiry is in report mode.  TECH172104
Enterprise Vault (EV) for Domino fails to journal or mailbox archive when storing to a Hitachi Content Platform (HCP) streamer device.  TECH170537
"Unable to record which document have been processed by the agent. Try making a new replica of the database" when attempting to forward any message in specific mail files. TECH165689
Error HRESULT E_FAIL has been returned from a call to a COM component during Domino mailbox archiving. TECH162641
Creating Attachment Links in Domino shortcuts is causing memory buffer overruns and server instability. TECH162648
Multi-language design found in mail m_db' incorrectly causing valid target mail files, that are not multi-language, to NOT be archived.  TECH162638
Event ID 41162 - Error: Special database object cannot be located during Domino Mailbox Archiving. TECH162630

 

Enterprise Vault for Microsoft SharePoint
Article
When using EVSPShortcutManager to recall shortcuts every library in the Web Application fails with 'InsufficientPermissions (-10010)' TECH208278
Archiving Specific file types in Sharepoint will change the Sharepoint Content Type when the shortcut is created TECH165008
Enterprise Vault 9.0.2 SharePoint utility does not find shortcuts to recall if it was already run before when the Admin service on SharePoint was stopped.  TECH137150

 

Enterprise Vault Compliance Accelerator
Article
Unable to change the Sampling percentage of an Application or Department search to a fraction.  TECH195951
 Review status screen displaying incorrect information for unreviewed items older than 30 days in Compliance Accelerator (CA) Client.  TECH195690
Error "File does not exist" thrown when attempting to 'View Original Item' in the Symantec Compliance Accelerator (CA) 9.0.2 Client with Notes Client 8.5.1 installed.  TECH182373
Bullet points cannot be displayed while viewing the emails in the preview pane. TECH181523

 

Enterprise Vault Discovery Accelerator
Article
Event ID 13360, "Arithmetic overflow occurred", error thrown attempting to apply Legal Holds in Symantec Enterprise Vault (EV) Discovery Accelerator (DA). TECH182409
Bullet points cannot be displayed while viewing the emails in the preview pane. TECH181523
Event ID 6621 error can be continuously logged in the Enterprise Vault (EV) For Microsoft Exchange Event Log if the EV Server is in Backup Mode  TECH166845
Discovery Accelerator search - Option 'require recipient' is not enforced TECH163153

 

Enterprise Vault Discovery Collector
Article
How to Upgrade Enterprise Vault (EV) Discovery Collector (DC) Version 9.0 to Version 9.0.2  TECH157727


Known Issues Found in Prior Versions That Still Exist in 9.0.2
Symantec Corporation has acknowledged that the below-mentioned issues are present in the version of the product listed in the Products Applied section of each document. Symantec Corporation is committed to product quality and satisfied customers. Please refer to the documents listed below for additional information. 

Enterprise Vault for Micosoft Exchange Article
 Microsoft Outlook paperclip icon denoting an attachment is removed from a mail when archived by Enterprise Vault (EV) TECH215392
Additional file types added to the Enterprise Vault (EV) registry value 'ExcludedFileTypesFromConversion' are reset. TECH214026
Mail Items with attachments that have an RMS policy applied to them do not display correctly when opened TECH213944
Enterprise Vault (EV) journaling task fails when encountering corrupted zip files TECH213097
An EVSVR DirectoryArchives Repair operation fails to recreate an ArchiveFolder is a DVS file is missing in the folder being repaired TECH212963
An unsupported Microsoft Outlook version has been detected TECH211528
Unable to maunally archive emails in Outlook Web Access 2010 (OWA) using Internet Explorer 10 in Compatibility Mode. TECH211197
An EVSVR DirectoryArchives Repair operation can generate "Error deleting surplus Vault record" errors TECH210128
When printing an archived item from Outlook 2010, only the shortcut content prints. TECH209813
'Not Read' read receipt emails are incorrectly being sent to the Sender when an Unread Archived Item is Restored TECH209735
Shortcuts cannot be replied to or forwarded in Outlook 2010/2013 when Enterprise Vault is unavailable. TECH209132
Actions taken in the Outlook Add-in are not properly recorded in the EV Audit log TECH209221
Certain Archived Items have an Incorrect ArchivedDate and IDCheckSumHigh within the Saveset Table TECH209243
Enterprise Vault for Exchange: 'An error has occurred in the script of this page' is generated during a 'Move to Mailbox' execution from Archive Explorer TECH208778
An EVSVR DatabaseReferences operation may incorrectly reports Invalid Savesets if duplicates exist on a Centera device TECH204258
Event Id 6578 occurs during shortcut processing for shortcuts that do not originate from the mailbox being processed. TECH207803
Enterprise Vault creates MDC files for each additional Archive end users have access to regardless of the choice to synchronize the additional Archives into Vault Cache. TECH200200
User Delete requests when in Backup mode deletes the shortcut without warning  TECH205556
Vault Cache sync fails due to "An invalid character was found in text content" TECH154692
Export Archive wizard displays the incorrect retention category on the "Confirm your export settings" page. TECH204431
Public folder restores and/or archiving intermittently stop working until EV services are restarted or the server is rebooted

TECH200967

Some messages may not have their shortcut content created in the correct language. TECH204974
Enterprise Vault (EV) Archive Usage Limit in the Vault Administration Console (VAC) has a limit of 16GB TECH130286
The Public Folder Archive Task fails to process Public Folder targets if the FixOrphanedShortcut registry value is set TECH201100
EV client creates MDC files for each additional enabled mailbox end users have access to even if the end user does not select the option to synchronize the additional mailboxes to cache TECH200200
During a Move Archive, the error "The destination saveset specifies a different Site to the source saveset.|You can't copy savesets between sites" occurs when moving an archive within the same site. TECH200877
Distribution list contacts are incorrectly turned into shortcuts and show the name "Group" in Virtual Vault (VV) TECH200878
When the EnterpriseVaultAudit database is on a separate SQL Instance than the EnterpriseVaultDirectory database, the EVBackup.xml will not show the correct locations. TECH197668
The Enterprise Vault client creates MDC files for each additional enabled mailbox end users have rights to regardless of the choice to synchronize the additional mailboxes if the desktop policy option Synchronize Archive Types - All mailbox Archives is selected. TECH199782
The date range of items in Vault Cache/Virtual Vault does not match the Download Item Age Limit Desktop Policy setting TECH197791
When removing Enterprise Vault (EV) Storage from Backup mode, if the Storage Delete threads take longer than 5 minutes, the thread is terminated causing the Vault Stores to stay in Backup mode. TECH194848
 
During Client-Driven PST Migration folder names with backslashes are converted into separate folder paths TECH195491
When viewing the Enterprise Vault (EV) Vault Store Usage by Billing Account report the 'Full Name' field may be empty or incorrect. TECH191872
Repairing an Index fails on specific items In Enterprise Vault 9.0.x TECH192464
Outlook intermittently crashes when using Virtual Vault TECH190109
Vault Stores are not listed in alphabetical order in the left hand pane in the Vault Console. TECH189985
Items stored on Hitachi Content Platform cannot be retrieved by StorageCrawler for indexing TECH188919
Items recently deleted prior to closing an Archive will not be removed from the Vault Store JournalDelete table. TECH188007
Exchange Organization named in double byte characters causes mailboxes not to be listed in the Enterprise Vault (EV) Enable Mailbox wizard TECH187868  
 
Errors with Event ID 13345 and Event ID 8391 are logged every 5 minutes in the Enterprise Vault event viewer TECH163075
Unable to create Enterprise Vault (EV) partition TECH185952
Deleting a site TECH186276
The following item has been moved in the mailbox but it could not be updated in the archive. TECH73824
The Enterprise Vault Storage Verification and Repair Tool (EVSVR) is unable to repair (DeleteSurplusReferences) pre-8.0 Collected items that return "Sharer not found". TECH158576
Outlook Add-in enables deletion of Special Folders from delegated mailboxes TECH183229
Enterprise Vault OWA Resource Tool does not detect all Exchange Servers in the environment  TECH181297
Journaling performance may be reduced when using the InternalSMTPDomains registry key. TECH180895
The Enterprise Vault (EV) Storage Expiry report is not written if processing was ended by the schedule and did not complete.  TECH180299
The Enterprise Vault (EV) Storage Delete processes may fail with an 'Out of Memory' condition when starting.   TECH175979
Enterprise Vault Reporting fails to generate the reports 'Vault Store Usage by Archive' and 'Vault Store Usage by Billing Account' TECH156806
The Move Archive process fails during Copy phase with "There is another item with the same transaction id in the destination archive" when the SkipDuplicateItems switch is enabled in the EVMoveArchiveTask.exe.config.  TECH178341
Certain file type extensions with in a .zip file are not searchable. TECH178803
Vault Cache synchronization may not complete after PST import TECH176429
Migrator Server Event Error 6592's (Abnormal error occurred) are constantly logged. TECH143307
 The Enterprise Vault (EV) Storage Delete processes may fail with an 'Out of Memory' condition when starting.   TECH175979
A backup of the Enterprise Vault (EV) data, using the EVBackup.xml file, will fail if a port number has been specified for the SQL server connection.   TECH174766
PSTCacheServerNewFolder being created on a folder that is missing PROP_EVSERVER_NEWFOLDER TECH173580
Storage Expiry may not expire eligible items if millions of items are on Legal Hold TECH173658
A 'Data decryption has failed' error is received when a 'Fujitsu Eternus Archive Storage' migrator is used TECH174428
During a Site to Site user archive move, utilizing Move Archive, the wizard does not auto-detect the new archive on destination.
 TECH174351
Deleting a Public Folder Favorite from Outlook 2010 may attempt to delete the archived items within the folder. TECH171155
The Date Range in EVSVR may revert to the previous range when specifying a non-default log file path. TECH170897
Use of EVSVR(Repair|DatabaseReferences with date range) may not detect the items if Vault Store partition has moved TECH170383
Attachment creation date may not indexed properly if the attachment is an .MSG TECH169676
Enterprise Vault (EV) Outlook Web App (OWA) 2010 extensions: The option to archive or restore may be missing from right-click menus TECH166588
Client add-on logging for Virtual Vault does not currently provide details as to the reason why it may be in a Read Only state. TECH169023
Clients may experience crashes of SearchProtocolHost.exe TECH169660
The Move Archive process fails during Copy phase with "Inner storage error code: 0x80004002" TECH169017
Items exist in the Vault Store database, but the associated Archive or ArchiveFolder entry is missing from EnterpriseVaultDirectory database.  TECH158169
Items archived from an Exchange managed folder may not have the correct retention category applied TECH166708
Provisioning Group - Unable to see Windows Users or Windows Groups from trusted domain.  TECH164775
Enterprise Vault (EV) Outlook Web App (OWA) 2010 extensions: The option to archive or restore may be missing from right-click menus TECH166588
Mailbox Archive task configured with custom filtering fails due to 10 consecutive items with invalid Author Properties TECH166452
Enterprise Vault (EV) Outlook Add-in may cause a slow response in Outlook when deleting an email TECH164944
AvailableNewMailboxSpace on Exchange 2010 database not growing according to archiving TECH164949
Enterprise Vault (EV) Reports not working after upgrading  TECH165208
64-bit client cannot publish Enterprise Vault (EV) forms to the Personal Forms Library TECH165887
Issues with recall, move, or processing some items resulting in failure to display the item. TECH164621
Windows Desktop Search (WDS) reconciles its index of Enterprise Vault's DB files multiple times TECH163879
Personal Store Management objects are not showing up in the correct Enterprise Vault (EV) Site when configured for multiple EV sites. TECH163478
Selecting or Changing an Exchange System Mailbox Using the Getting Started Wizard or Vault Administration Console May Become Unresponsive TECH163084
The Enterprise Vault (EV) Client conflicts with the Outlook setting "In folders other than the Inbox, save replies with Original Message"  TECH162423
When Enterprise Vault (EV) Virtual Vault (VV) is enabled, Outlook 2003 may become unresponsive and the process may hang during closure. TECH161549
During the Verify Stage (Step 5) of the Move Archive process, the Verification fails and the Move Archive Job returns "Completed with Errors".  TECH162148
When the Exchange Mailbox Policy "Shortcut is Opened" is set to Show Properties, the "Click here to view the original item" banner has no effect.  TECH161758
Enterprise Vault Full Outlook Add-In (DCOM) does not honor the policy settings to show or hide the 'Enterprise Vault' tab for Folders, the Mailbox, or Messages  TECH160810
Copying a calendar item from the shared calendar may delay with Enterprise Vault Add-in TECH160739
Transaction History setting is not retrospectively set/honored  TECH160685
Calls to getarchivesettings.asp do not occur in OWA2010 during archival when a folder is in Conversation View mode, causing policy values to not be applied (Ex. No shortcut creation)  TECH160443
Enterprise Vault (EV) hangs due to several hundred thousand open event handles by StorageFileWatch.exe TECH160442
Web analytics tracking cookies cause EV OWA 2010 authentication to fail when accessing shared mailboxes externally.  TECH160437
Remote PST entry is removed from the mailbox profile when Outlook in Disconnect mode  TECH160139
The Enterprise Vault (EV) StorageFileWatch process may stop processing if there are a large number of unreferenced SISParts found.  TECH159297
Unable to delete items using the “Delete” key when “Disconnected Mode” in Outlook.  TECH159383
Messages with attachments fail the synchronization of Virtual Vault during LoadBufferIntoXMLDOM function with a COM Error. TECH158729
EVSVR Repair DBReferences can fail when processing remote network shared partitions  TECH155700
The Enterprise Vault Storage Verification and Repair Tool (EVSVR) is unable to repair (DeleteSurplusReferences) pre-8.0 Collected items that return "Sharer not found".  TECH158576
Storage Online generates Event ID 6578 during an archiving run. TECH158365
Moving Folders Between Archive-Enabled Mailboxes Causes Synchronization to Fail  TECH158043
After upgrading from Enterprise Vault (EV) 8.0 to Enterprise Vault (EV) 9.0, opening archived items through Outlook Web Access (OWA) Search Archive times out and returns the html version of the item. TECH157894
Outlook 2007 crashes when attempting to open specific items from Virtual Vault.  TECH157400
Non-Enterprise Vault (EV) enabled mailbox user with delegate access to other EV enabled mailboxes gives incorrect Outlook buttons and behaviors. TECH157348
Duplicate Search Results Returned When Utilizing Windows Desktop Search (WDS) and Virtual Vault  TECH156009
Windows Instant Search does not find items within Virtual Vault. TECH156937
Archived messages that are moved to another mailbox do not get updated. TECH156795
Enterprise Vault buttons are not visible from Outlook when selecting the Browser Search button. TECH156808
During Shortcut Processing to update Moved items, Event Ids 6578 and 2270 occur when 'Archive Exchange Managed Folders' is set to 'Off' TECH156217
When Exporting Archives to PST, and selecting "Export all items from this root folder path", unable to export items from the Archive's "Top of Information Store" container.  TECH156588
When opening "Search Archives" via the Site Level in the Enterprise Vault Administration Console this will not recognize HTTPS/SSL/Port 443 and will continue to default to HTTP. TECH156087
9.0.1 Client install incorrectly detects Outlook 2010 when Outlook 2007 is installed.  TECH155882
Event ID 2777 occurs when attempting to manually archive a folder.  TECH142387
 Enterprise Vault Policy Manager (EVPM) does not archive unexpired Calendar items from a PST file when archiving to a shared archive.  TECH142509
 When running Storage Expiry in Report Mode, shortcuts that have passed their retention period may be deleted the next time the archive task runs.  TECH154632
 "This item cannot be displayed" is returned when attempting to open an archived item in a Public Folder.  TECH148466
Mailbox size will only display a size of 4194303 if the mailbox is larger than 4GB. TECH148009
The EVConverterSandbox has high CPU usage after upgrade to EV 9.x.  TECH146281
 Vault Cache synchronization fails for a user with delegate access to another mailbox.  TECH155616
End user receives continuous reminders when opening Outlook. TECH154830
GENERAL ERROR: "Event ID: 6760 Error from EMC Centera FPLibrary |Function call: FPXMLTag.GetAttributeValue(AttachmentId)" generated in Enterprise Vault Event Logs  TECH152267
Move archive(copying) fails as StorageOnlineOpns fail to take lock of the CAB file "CCabFileMutex::wait : handle: ffffffff on the Cab files"  TECH146514
Virtual Vault Fails to Synchronize If Archives Have Large Number of Folders TECH145407
 An export of entire archive to a mailbox may fail with Event ID 6768 stating 'The mailbox does not have enough space to complete the export archive operation.' TECH135175
Event ID 6592 is generated and some messages are unable to be archived. TECH143070
An EV control 'EVSearchUrlCtrl' appears on the Outlook toolbar intermittently TECH135137
Cannot successfully synchronize vault cache if archive item has outdated received date.
TECH130794
Deployment Scanner reports "Unable to connect to at least one of the SQL servers listed" but still shows collation and other information.
 TECH77858
Unable to restore Public Folder items when using replica Public Folders.  TECH127903
Archive Export Wizard does not delete shortcut for items when restoring to mailbox and shortcut has been moved from original location
TECH126887
Error opening shortcuts using EV 8 client if user is disabled and had their mailbox "zapped"  TECH77679
When exporting an archive from the Vault Admin Console to PST file, items recently deleted from the archive will be exported to the PST.  TECH129017
When restoring a moved/updated shortcuts to "Move To Mailbox" | "Current Folder" from Archive Explorer it restores items to the original archived location. TECH128470
Attempting to restore multiple Enterprise Vault (EV) archived items from Outlook may leave original shortcuts in the mailbox after the items are restored.  TECH124579
When forwarding an archived item flagged in the To-Do bar generates the error "You cannot forward a combination of archived and non-archived items."  TECH125328
When using the 'Export archives to their original mailboxes' within the Export Archive Wizard an Event ID 6469 may be generated.  TECH125342
When Centera Collections are enabled within Enterprise Vault, verification checks for clip replication during post-processing may not be calculated properly TECH126043
During an archiving run, an Event ID 6592, "Abnormal error occurred Reference: GOPV/dt" is reported for certain e-mail items and the items are not archived TECH126045
Single Instance Storage (SIS) Reduction by File Type, Single Instance Storage Reduction per Vault Store Group, Single Instance Storage Reduction Summary Operation Reports display incorrect information than what is described in the documentation TECH126056
Enterprise Vault may not remove all fingerprints or storage entries during a rollback operation (failed storage attempt) TECH126173
"Background Processing" setting in Vault Cache Properties does not match the settings for "Pause Interval" in the Desktop Policy settings. TECH126176
When there are more than a 100,000 items to return in the Vault Admin Console (VAC) under Personal Store Management the request takes a lot of time to return and does not display the results, instead displays nothing. TECH126302
Shortcut Creation behavior is different between DCOM and HTTP client when Vault Cache is enabled. TECH126940
All folders are not displayed in Archive Explorer for user after being re-linked to the archive with new user account with same name. TECH127129
Restore ShortcutBody does not honor "Encode custom body using appropriate code pages" if set to "On" TECH76369
 ArchiveTask.exe may spike CPU and not complete when using customized shortcuts set to keep more than 30,000 characters of original message body. TECH76366
Outlook Web Access 2007: Manually archiving or restoring from instant search doesn't work if the item is not in the current folder. TECH76363
Attachment links not accessible when opening archived calendar items in Outlook Web Access 2007 TECH76362
When searching on Enterprise Vault Audit Viewer, the search result is occasionally unable to list all Audit events after View Attachment Category event is listed. TECH75843
When a Microsoft Cluster with Enterprise Vault fails over, the Partition Network Share may be created on the Active node and not within the Enterprise Vault Cluster Resource Group. TECH73487
After starting an Enterprise Vault Archiving Task (Mailbox, Journal, or Public Folder), the Task fails, generating an Event ID 2949 in the event log reporting that the Task could not be started due to startup errors.
TECH73314
The archive task will not delete expired shortcuts if Storage Expiry is set to Never. TECH73137
Certain Exchange 2007 journal mails are being moved to the Failed to Copy folder TECH71972
Running the Expiry report in Outlook shows items beyond the expiry days when using ItemGranularityOnly indexing. TECH71858
The selected item could not be restored. The Archiving Task is not currently running. Please try again later." is returned when trying to restore a Public Folder archived item. TECH71541
Unable to set backup mode after a Building Blocks failover TECH70251
No option to limit the amount of Basket restores TECH69411
The Exchange Journal Archiving Task reports event ID 3357 with the following description: This mailbox cannot be processed until the Exchange provisioning task has processed the corresponding user details TECH67472
Some messages may change from Read to Unread when manually archiving them from Outlook in Cached mode. TECH66889
Indexes that have rolled over aren't deleted when the Storage Expiry process deletes the entire contents of that index. TECH66731
 

Enterprise Vault for File System Archiving
Article
When opening archived files from Archive Explorer spaces within filenames are changed to the underscore character  TECH212691
FSAUtility -pm incorrectly migrating PH that belong to other Volume / AP targets TECH212148
New Partition wizard cannot enumerate additional Windows partitions TECH202390 
Errors retrieving multiple placeholders from VNX TECH200406 
Clustered File Server unresponsive in a hung state following large number of FSA Placeholder recalls. TECH196698
Enterprise Vault (EV) File System Archiving (FSA) file blocking alert email message is not sent if user login does not match email address format. TECH194302
The Enterprise Vault (EV) File System Archiving (FSA) FSAUtility process may return a 'System.OutOfMemoryException' when using the -pm option. TECH190333
FSA doesn't archive files with error "Not a valid Win32-FileTime" TECH188214
Unexpected Placeholder (PH) recall when NetApp PH is accessed from Windows 7 Client TECH181748
File System Archiving does not process the folder structure in alpha-numerical order on Celerra
TECH181932
When archiving Domino and File System Archiving (FSA), Remove Safety Copies 'Immediately after archiving' and using Centera Collections removes the original items (post process) before the item is stored to the Centera device. TECH178366
Error event id 4166 from EVConverterSandbox.exe after installing Etrack hotfix 2497319 TECH178424
The Enterprise Vault (EV) File System Archiving (FSA) agent may cause the cluster failover to hang when exporting the FSA registry data.  TECH170840
The 'Delete archived file when placeholder is deleted' feature fails to delete the archived item in Retention Folders.  TECH167864
Unable to search the content of Enterprise Vault (EV) File System Archiving (FSA) files that are 1K in size and contain an umlaut character in the content. TECH171042
The Enterprise Vault (EV) File System Archiving (FSA) FileScreenFilter driver may cause cluster failover to hang.  TECH167472
The Delete permission is not properly granted to the Archive when using Enterprise Vault (EV) File System Archiving (FSA) and share permissions.  TECH166104
The File System Archiving Checkpoint feature is not processing through sub-folders alphabetically, which can cause the re-processing of some folders  TECH163368
Slow recalls of items over 100 MB with Pass-Through Recall enabled and EMC Celerra TECH157951
FSA summary migrator fails and reports an error in the dtrace. TECH143262
The Enterprise Vault (EV) File System Archiving (FSA) task shows numerous errors stating 'An item with the same key has already been added.' TECH143437
Fsautility is returning 'The network path was not found' error when attempting to perform restore using the -t command line option. TECH155705
Placeholder creation on Windows Server 2008 and later versions can produce 41168 validation errors  TECH145524
Unable to configure an Enterprise Vault Celerra File System Archiving target using HTTPS connection. TECH136008
"You don't have appropriate permission to perform this operation" pop up dialog box displayed when attempting to save an item within virtual vault item on the client folder structure in an Outlook Message Format. TECH124586
File types are not blocked when File Blocking with content checking is enabled. TECH126465
'Access is denied' message is returned when attempting to add a folder target to a File System Archiving (FSA) volume using a remote Vault Administration Console (VAC). TECH126924
"Failed to collect clustering data from file server" when running FSA Cluster Configuration if Enterprise Vault and File Servers are installed on different platforms TECH71442
Unable to set backup mode after a Building Block failover TECH70251
No option to limit the amount of Basket restores TECH69411
After deleting or moving a folder with an associated archive subsequent synchronization runs can report an error to the event logs, Event 40966 TECH68201
During a File System Archiving (FSA) Reporting scan the file server may register Event ID 24600 (Error) which states 'This shared resource does not exist.' TECH66674
Enterprise Vault for Lotus Domino
Article
Enterprise Vault for Domino: items archived by Enterprise Vault contain the 'attachment icon' even if the original items do not appear to have any attachments TECH209809
Enterprise Vault for Domino: In EVOM the Domino Server Monitoring the counter 'Days Since Last Backup' for Journaling locations might be wrongly calculated TECH209195
NSF Import fails with 'Domino Server is unavailable' if the target user's mailbox has been deleted TECH208870
Enterprise Vault for Domino: from Lotus Notes it is not possible to the see content of "display / conversation" when retrieving EV archived items TECH206856
Enterprise Vault for Domino: embedded attachments in Calendar and Mail item bodies cannot be opened; users are getting 'Note Item not found'  TECH206075
Enterprise Vault for Domino: "from DWA/iNotes clicking the 'Delete All' button in the junk folder does not delete items as expected" TECH202591
Enterprise Vault for Domino: "from DWA/iNotes unable to properly forward or reply archived emails containing attachments with CJK characters" TECH202463
Enterprise Vault for Domino, users are getting 'Notes error: Unknown OS error' and 'Module: EVLAUNCHDOCUMENT, Line: 76' retrieving archived emails from someone else Domino mailbox TECH201099
Enterprise Vault for Domino, encrypted emails cannot be opened from DWA/iNotes TECH200999
When attempting to delete a shortcut within Domino Web Access the 'Ask User' behavior is utilized regardless of the ‘Shortcut Deletion’ setting in the Lotus Domino Desktop Policy TECH170053
Lotus Notes Client loses access to archived items when a Mailbox is opened within Notes that is associated to a different Enterprise Vault Site TECH176734
Duplicate Enterprise Vault hidden views could be created in Domino Mailboxes provisioned by Enterprise Vault  TECH184891
Event ID 41206 - Error: Illegal SMTP address: invalid.smtpaddress@ TECH183603
When archiving Domino and File System Archiving (FSA), Remove Safety Copies 'Immediately after archiving' and using Centera Collections removes the original items (post process) before the item is stored to the Centera device.  TECH178366
When attempting to delete a shortcut within Domino Web Access the 'Ask User' behavior is utilized regardless of the ‘Shortcut Deletion’ setting in the Lotus Domino Desktop Policy  TECH170053
"Invalid Universal ID" is received by the end user when attempting to retrieve an archived item.  TECH169648
Delegated Invitation notices are poison pilled when processed by the Domino Journal Task. TECH169575
While manually enabling multiple Domino Mailboxes for archiving, if the enable wizard encounters an error with enabling a Mailbox, attempting to continue processing the remaining Mailboxes will fail on each subsequent Mailbox.  TECH169452
Attempting to provision a Mail-In database with a multi-line name fails, when the combination of names is greater than 255 characters  TECH169277
Enterprise Vault Domino Provisioning does not find Mail-In databases that are part of a Domino Group that is targeted for Provisioning  TECH169279
Lotus Domino Archiving task repeatedly archives message when mailbox policy does not create shortcuts / delete original AND item is in a Domino Retention Plan 'ARCHIVENOW' folder.  TECH168028
Event ID 41050 forcing a manual restart of Enterprise Vault Services in order to make the server operational. TECH158401
Event ID's 40967 and 6654 are generated when the archiving process hangs during archiving runs. TECH143624
EVLotusDominoJournalTask.exe processes stay running in task manager after the Domino Journaling task is stopped or when Enterprise Vault services are shutdown TECH135688
Enterprise Vault Operations Report 'Archived Items Access' does not report user access to the archived Domino emails. TECH135221
If a hidden folder exists in the Domino mail file, the Domino Mailbox Archiving Task stops archiving of that specific mail file and no other items are archived. TECH77605
Contacts are not available when Replying to an archived item from Domino Web Access and clicking on the To, CC, BCC TECH75408
Using the popup menu to Forward a Domino archived email results in forwarding the shortcut instead of the archived message. TECH75303
Forwarding a Domino archived message with attachments from the mailbox view fails to display attachment image. A blank gray icon is used. TECH74691
Enterprise Vault search application for Domino is not accessible for Domino Web Access users.
TECH87898
Lotus Notes emails are not archived by scheduled archiving when the Domino form name contains a backslash "" TECH71606

 
Enterprise Vault Compliance Accelerator
Article
Putting more than one consecutive question mark wild card in an email address in the To\From field prevents the search from being rejected or the search criteria viewed.  TECH199094
Compliance Accelerator Department Tagging is not being applied to certain Monitored Employees that are members of Employee Groups. TECH159406 
Duplicate items appearing in the Review Set and Exports for Compliance Accelerator (CA) and Discovery Accelerator (DA) 9.0 and greater. TECH189112
Synchronization error appears in the General tab of Symantec Enterprise Vault (EV) Compliance Accelerator (CA) Employee Groups. TECH184166
Opening the Client interface or make application level changes takes minutes.  TECH160519
Error converting data type timestamp to numeric  TECH136198
Exclusion of email addresses does not function in the Freeform emails/domains section in the search criteria for Domino or Exchange archived items TECH135168
Scheduled Search will not run and Schedules cannot added or modified. TECH170758
How to exclude multiple addresses in an Enterprise Vault (EV) Compliance Accelerator (CA) search
 TECH75638
Reviewers with Application Administrative rights, timeout when trying to connect via the Client. TECH160519
Items remain in the tblSearchResults table after all searches have completed  TECH160106
There is a fifty (50) character limit for the user defined export folder location TECH156470
Compliance Accelerator client does not enable the Save button when editing text field in a saved scheduled search. TECH156470
Cannot enter more than 3 characters in some Message Size options in an Enterprise Vault (EV) Compliance Accelerator (CA) or Discovery Accelerator (DA) Search TECH145802
Compliance Accelerator searches return more items than the "Absolute limit" setting if the "Minimum per employee" option is checked TECH128442
Using the Enterprise Vault Compliance Accelerator 8.0 Client, the error "The value for column 'DeptID' in table 'source' is DBNULL" returned when attempting to view pre-CA8 search criteria. TECH128132
The emails of exception employees are displayed in the review of the parent department in Compliance Accelerator 8.0 TECH125109
How to apply granular SQL permissions to replace the sysadmin role TECH125793
Research Folder search will not allow the selection of individual members of the Department under Authors and Recipients TECH126053
Attempting to 'view original' of two messages with the same messages with the same Subject line will cause the error: The Original item cannot be displayed. TECH75877
After moving Compliance Accelerator or Discovery Accelerator databases to a newly upgraded SQL server, a "suspended" SPID might be generated TECH71827
Degradation of Indexing performance. The inability to export or view certain items in Compliance Accelerator or Discovery Accelerator.
TECH66720

 
Enterprise Vault Discovery Accelerator
Article
 Accelerator Client becomes unresponsive for a short period when logging in, creating a new Export, accessing the Review Set or switching between tabs. TECH206836
Custodian Manager's AD Synchronization never completes in an environment with multiple or very large Active Directory domains. TECH202081 
 Attempting to enable or disable a Discovery Accelerator (DA) Case for Analytics fails due to unfinished or non-existent processes. TECH183565 
Duplicate items appearing in the Review Set and Exports for Compliance Accelerator (CA) and Discovery Accelerator (DA) 9.0 and greater. TECH189112
Unable to connect to the reporting server from the reports tab in the DA client without relaunching or refreshing the cache TECH186279
Opening the Client interface or make application level changes takes minutes. TECH160519
Error converting data type timestamp to numeric  TECH136198
Scheduled Search will not run and Schedules cannot added or modified. TECH170758
Receiving out of memory errors during Enterprise Vault (EV) Discovery Accelerator (DA) export to PST when more than 2 exports are running.  TECH158752
Enterprise Vault (EV) Discovery Accelerator (DA) exports and Productions show status as 'Finished' with items in the Failed export folder. TECH160837
Search criteria using Custom Attributes do not show the full Attribute for certain Attribute combinations, when the Search Criteria is viewed after the Search is submitted  TECH160629
Reviewers with Application Administrative rights, timeout when trying to connect via the Client. TECH160519
Items remain in the tblSearchResults table after all searches have completed  TECH160106
Error - Could not get Custodian for AddressOwnerID TECH157368
Unable to access the Accelerator Server from a Windows 7 workstation  TECH156438
ADSynchronization process appears to never finish  TECH156481
A 'System.OutOfMemoryException' is thrown when attempting to open the properties of a custodian  TECH156456
There is a fifty (50) character limit for the user defined export folder location  TECH156470
While searching on a large quantity of Index Volumes, the performance is extremely slow causing the User Interface to become unresponsive  TECH156425
Timeout when selecting Custodian Groups from the main Custodian Manager web page TECH152409
Cannot enter more than 3 characters in some Message Size options in an Enterprise Vault (EV) Compliance Accelerator (CA) or Discovery Accelerator (DA) Search TECH145802
Accelerator Service.exe does not release memory after export of large items causing an Event ID 375 error System.OutOfMemoryException error TECH124906
Error "Cannot find table 0" appears in a pop-up windows when attempting to review results from a folder search TECH124981
How to apply granular SQL permissions to replace the sysadmin role TECH125793
Domino aliases under the Username field of the Person document are not synchronized with Custodian Manager profiles. TECH77524
Attempting to 'view original' of two messages with the same Subject line will cause the error: The Original item cannot be displayed. TECH75877
Discovery Accelerator export fails to move a message into .PST file. TECH75536
The Analytics ingestion fails for one or more items and an error is displayed in the Data Collection but the error is not descriptive of the problem with the item(s). TECH73616
After moving Compliance Accelerator or Discovery Accelerator databases to a newly upgraded SQL server, a 'suspended' SPID might be generated. TECH71827
Degradation of Indexing performance. The inability to export or view certain items in Compliance Accelerator or Discovery Accelerator. TECH66720

 
Enterprise Vault Discovery Collector
Article
Enterprise Vault Discovery Collector (EVDC) susceptibility to vulnerability CVE-2011-3192 TECH181507

 
Enterprise Vault for Microsoft SharePoint
Article
The Enterprise Vault (EV) SharePoint task may return a Warning and not create shortcuts on certain files. TECH209911
 Users are unable to retrieve archived items from an extended Sharepoint Web Application TECH198496 
Sharepoint Archiving fails when a Document Library metadata field does not have a Display Name value and the archiving policy is set to archive based on metadata values. TECH197721 
EVSPShortcutManager may fail to recall some Microsoft Office documents if custom date/time metadata has been added to the document via its associated Office application TECH197724
Users are unable to open Microsoft (MS) SharePoint Enterprise Vault (EV) archived documents with MS Office 2010 using an HTTPS connection. TECH192789
Sharepoint archiving or adding as a target fails on Microsoft Office Sharepoint Server servers that only allow Client Certificate Authentication TECH157426
SharePoint archiving rules that include MetaData ‘Date’ criteria are not taken into account when checking whether to archive a SharePoint library for eligible items causing less than expected to be archived TECH158000
The ‘Show archived versions for this document’ link in SharePoint is not accurately displaying the archived versions of the document  TECH156714
The Sharepoint archiving task may not find items to archive if the AllItems.aspx page has been modified.  TECH156714
StorageOnlineOpns becomes unresponsive after many archived item retrieval requests are received from a SharePoint 64-bit Web Frontend server  TECH155407
Creating a SharePoint target fails with "You must be a SharePoint administrator to add a SharePoint virtual server, Web application, Site Collection or Site." when anonymous authentication is enabled for the SharePoint site. TECH59650

 



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