Late Breaking News for Enterprise Vault 9.0.3

Article:TECH147783

Created: 2011-01-10

Updated: 2013-05-17

Article URL http://www.symantec.com/docs/TECH147783

NOTE: If you are experiencing this particular known issue, we recommend that you to receive email notification each time this article is updated. Subscribers will be the first to learn about any releases, status changes, workarounds or decisions made.

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Problem

Enterprise Vault 9.0.4 Released! (June 20, 2012)
http://www.symantec.com/docs/TECH147786

Symantec Corporation updates this article as new customer-related information pertaining to 9.0.3 becomes available. Symantec recommends that you frequently check this TechNote for updates or subscribe to receive updates to this document.

Note: While all information (known issues, hotfixes) is listed it does not mean every issue applies to every environment. Please read the details of the issue if you feel it applies to your specific situation for complete information and suggested actions.

Solution

Enterprise Vault for Microsoft SharePoint
Hotfix for Symantec Enterprise Vault (EV) 9.0.3 - Users are unable to open Microsoft (MS) SharePoint Enterprise Vault (EV) archived documents with MS Office 2010 using an HTTPS connection.
http://www.symantec.com/docs/TECH193482

Hotfix for Symantec Enterprise Vault (EV) 9.0.3 - Converter Updates

Enterprise Vault API
Hotfix for Symantec Enterprise Vault (EV) 9.0.3 - Converter Updates

Hotfix for Symantec Enterprise Vault API, Applications using EV Content Management API exhibit increased memory usage over time

Known Issues Existing in 9.0.3:
Symantec Corporation has acknowledged that the below-mentioned issues are present in the version of the product listed in the Products Applied section of each document. Symantec Corporation is committed to product quality and satisfied customers. Please refer to the documents listed below for additional information.

Enterprise Vault for Microsoft Exchange
Vault Cache sync fails due to "An invalid character was found in text content"
http://www.symantec.com/docs/TECH154692

Public folder restores and/or archiving intermittently stop working until EV services are restarted or the server is rebooted
http://www.symantec.com/docs/TECH200967

In certain circumstances, the Enterprise Vault (EV) Backtrace function can generated more than expected logs, which may cause drivespace issues.
http://www.symantec.com/docs/TECH204659

Enterprise Vault (EV) Archive Usage Limit in the Vault Administration Console (VAC) has a limit of 16GB
http://www.symantec.com/docs/TECH130286

EV client creates MDC files for each additional enabled mailbox end users have access to even if the end user does not select the option to synchronize the additional mailboxes to cache
http://www.symantec.com/docs/TECH200200

Outlook Add-in enables deletion of Special Folders from delegated mailboxes

Enterprise Vault OWA Resource Tool does not detect all Exchange Servers in the environment

IPM.Schedule.Meeting.* messages are archived multiple times by the Journal Task

Following the installation or upgrade to Enterprise Vault 9.0 SP3 post-processing fails to complete

During a Move Archive, the error "The destination saveset specifies a different Site to the source saveset.|You can't copy savesets between sites" occurs when moving an archive within the same site. http://www.symantec.com/docs/TECH200877

Outlook 2010 hangs when loading the Enterprise Vault (EV) Add-In
http://www.symantec.com/docs/TECH198674

"Login Failure: Unknown user or bad password" when attempting to sign into the Enterprise Vault (EV) for Mac tool bar.
http://www.symantec.com/docs/TECH198273

Mailbox archiving may fall behind due to poorly performing SQL queries
http://www.symantec.com/docs/TECH196641

Number of items reported on Vault Cache Properties page may show less than expected
http://www.symantec.com/docs/TECH196589

Virtual Vault may not be available after installation of the Enterprise Vault Outlook add-in when office language pack is being used
http://www.symantec.com/docs/TECH196255

Vault Cache synchronization may fail with 0x800710DD when user is delegated access to a folder in another user's archive
http://www.symantec.com/docs/TECH196327

Error with the Enterprise Vault Services after an uninstall of the Enterprise Vault Client from the server
http://www.symantec.com/docs/TECH178024

Repairing an Index fails on specific items In Enterprise Vault 9.0.x
http://www.symantec.com/docs/TECH192464

Outlook intermittently crashes when using Virtual Vault
http://www.symantec.com/docs/TECH190109

Items stored on Hitachi Content Platform cannot be retrieved by StorageCrawler for indexing
http://www.symantec.com/docs/TECH188919

Items recently deleted prior to closing an Archive will not be removed from the Vault Store JournalDelete table.
http://www.symantec.com/docs/TECH188007

Exchange Organization named in double byte characters causes mailboxes not to be listed in the Enterprise Vault (EV) Enable Mailbox wizard
http://www.symantec.com/docs/TECH187868

The Enterprise Vault (EV) Storage Expiry report is not written if processing was ended by the schedule and did not complete.

Outlook Add-in log file incorrectly shows server version as 10.00

The Enterprise Vault (EV) Storage Delete processes may fail with an 'Out of Memory' condition when starting.

Export Archive Wizard aborts when it encounters a problematic saveset.

The Move Archive process fails during Copy phase with "There is another item with the same transaction id in the destination archive" when the SkipDuplicateItems switch is enabled in the EVMoveArchiveTask.exe.config.

Certain file type extensions with in a .zip file are not searchable.

With auditing enabled Event ID 6469, "An exception has occurred" occurs post upgrade to Enterprise Vault 9 Service Pack 3

Vault Cache synchronization may not complete after PST import

After upgrading to the Enterprise Vault 9.0.3 Outlook client, Vault Cache synchronization and retrieval of archived items may stop working

The Enterprise Vault (EV) Storage Delete processes may fail with an 'Out of Memory' condition when starting.

Incorrect Report information During an Expiry run where Centera partitions are being processed.

Enterprise Vault Indexes not leaving 'backup-mode' when performing backup using Backup Exec RU3 Enterprise Vault Agent

Special characters such as { used in mailbox names causing inconsistent archiving results

Virtual Vault on Outlook 2010 may fail to allow Calendar items to be forwarded.

Migrated non-shortcut items generate event ID 3412 during Exchange Mailbox Archiving task runs.

3412:The task found migrated Domino shortcuts in an Exchange Server mailbox that have not been processed by the post-migration utility. These shortcuts will not function correctly until the post-migration utility has been run.

PSTCacheServerNewFolder being created on a folder that is missing PROP_EVSERVER_NEWFOLDER

Storage Expiry may not expire eligible items if millions of items are on Legal Hold

A 'Data decryption has failed' error is received when a 'Fujitsu Eternus Archive Storage' migrator is used

During a Site to Site user archive move, utilizing Move Archive, the wizard does not auto-detect the new archive on destination.

Use of EVSVR(Repair|DatabaseReferences with date range) may not detect the items if Vault Store partition has moved

Attachment creation date may not indexed properly if the attachment is an .MSG

Client add-on logging for Virtual Vault does not currently provide details as to the reason why it may be in a Read Only state.

Clients may experience crashes of SearchProtocolHost.exe

The Move Archive process fails during Copy phase with "Inner storage error code: 0x80004002"

Items exist in the Vault Store database, but the associated Archive or ArchiveFolder entry is missing from EnterpriseVaultDirectory database.

Windows Desktop Search (WDS) reconciles its index of Enterprise Vault's DB files multiple times

Copying a calendar item from the shared calendar may delay with Enterprise Vault Add-in

Transaction History setting is not retrospectively set/honored

Messages with attachments fail the synchronization of Virtual Vault during LoadBufferIntoXMLDOM function with a COM Error.

Non-Enterprise Vault (EV) enabled mailbox user with delegate access to other EV enabled mailboxes gives incorrect Outlook buttons and behaviors.

Archived messages that are moved to another mailbox do not get updated.

During Shortcut Processing to update Moved items, Event Ids 6578 and 2270 occur when 'Archive Exchange Managed Folders' is set to 'Off'

Event ID 2777 occurs when attempting to manually archive a folder.

When running Storage Expiry in Report Mode, shortcuts that have passed their retention period may be deleted the next time the archive task runs.

"This item cannot be displayed" is returned when attempting to open an archived item in a Public Folder.

Vault Cache synchronization fails for a user with delegate access to another mailbox.

Move archive(copying) fails as StorageOnlineOpns fail to take lock of the CAB file "CCabFileMutex::wait : handle: ffffffff on the Cab files"

An export of entire archive to a mailbox may fail with Event ID 6768 stating 'The mailbox does not have enough space to complete the export archive operation.'Event ID 6592 is generated and some messages are unable to be archived.

Deployment Scanner reports "Unable to connect to at least one of the SQL servers listed" but still shows collation and other information.

Unable to restore Public Folder items when using replica Public Folders.

Error opening shortcuts using EV 8 client if user is disabled and had their mailbox "zapped"

When exporting an archive from the Vault Admin Console to PST file, items recently deleted from the archive will be exported to the PST.

When forwarding an archived item flagged in the To-Do bar generates the error "You cannot forward a combination of archived and non-archived items."

When using the 'Export archives to their original mailboxes' within the Export Archive Wizard an Event ID 6469 may be generated.

Single Instance Storage (SIS) Reduction by File Type, Single Instance Storage Reduction per Vault Store Group, Single Instance Storage Reduction Summary Operation Reports display incorrect information than what is described in the documentation

http://entsupport.symantec.com/docs/345338

When there are more than a 100,000 items to return in the Vault Admin Console (VAC) under Personal Store Management the request takes a lot of time to return and does not display the results, instead displays nothing.

http://entsupport.symantec.com/docs/341590

Shortcut Creation behavior is different between DCOM and HTTP client when Vault Cache is enabled.

http://entsupport.symantec.com/docs/340252

ArchiveTask.exe may spike CPU and not complete when using customized shortcuts set to keep more than 30,000 characters of original message body.

http://entsupport.symantec.com/docs/336692

Attachment links not accessible when opening archived calendar items in Outlook Web Access 2007

http://entsupport.symantec.com/docs/336688

When searching on Enterprise Vault Audit Viewer, the search result is occasionally unable to list all Audit events after View Attachment Category event is listed.

http://entsupport.symantec.com/docs/336047

When a Microsoft Cluster with Enterprise Vault fails over, the Partition Network Share may be created on the Active node and not within the Enterprise Vault Cluster Resource Group.

http://entsupport.symantec.com/docs/329757

The archive task will not delete expired shortcuts if Storage Expiry is set to Never.

http://entsupport.symantec.com/docs/329346

Enterprise Vault for File System Archiving

New Partition wizard cannot enumerate additional Windows partitions
http://www.symantec.com/docs/TECH202390

Errors retrieving multiple placeholders from VNX
http://www.symantec.com/docs/TECH200406

Clustered File Server unresponsive in a hung state following large number of FSA Placeholder recalls.
http://www.symantec.com/docs/TECH196698

The Enterprise Vault (EV) File System Archiving (FSA) FSAUtility process may return a 'System.OutOfMemoryException' when using the -pm option.
http://www.symantec.com/docs/TECH190333

FSAUTILITY Restore and Recreate options fail
http://www.symantec.com/docs/TECH190038

FSA Shortcut Deletion doesn't occur during Shortcut Deletion schedule period
http://www.symantec.com/docs/TECH188332

Unexpected Placeholder (PH) recall when NetApp PH is accessed from Windows 7 Client

File System Archiving does not process the folder structure in alpha-numerical order on Celerra

Blue screen errors on a target file server after installing the FSA Agent.

Error event id 4166 from EVConverterSandbox.exe after installing Etrack hotfix 2497319

Windows 2008 R2 64 bit bluescreen with VSS enabled on backup

The Enterprise Vault (EV) File System Archiving (FSA) agent may cause the cluster failover to hang when exporting the FSA registry data.

Unable to search the content of Enterprise Vault (EV) File System Archiving (FSA) files that are 1K in size and contain an umlaut character in the content.

The Enterprise Vault (EV) File System Archiving (FSA) FileScreenFilter driver may cause cluster failover to hang.

The Delete permission is not properly granted to the Archive when using Enterprise Vault (EV) File System Archiving (FSA) and share permissions.

The Enterprise Vault (EV) File System Archiving (FSA) task shows numerous errors stating 'An item with the same key has already been added.'

During a File System Archiving (FSA) Reporting scan the file server may register Event ID 24600 (Error) which states 'This shared resource does not exist.'

http://entsupport.symantec.com/docs/317449

Enterprise Vault for Lotus Domino

Enterprise Vault for Domino: embedded attachments in Calendar and Mail item bodies cannot be opened; users are getting 'Note Item not found'
http://symantec.com/docs/TECH206075

The Storage file watch consumes CPU resources.
http://www.symantec.com/docs/TECH203196

Enterprise Vault for Domino: "from DWA/iNotes clicking the 'Delete All' button in the junk folder does not delete items as expected"
http://www.symantec.com/docs/TECH202591

Enterprise Vault for Domino: "from DWA/iNotes unable to properly forward or reply archived emails containing attachments with CJK characters"
http://www.symantec.com/docs/TECH202463

Enterprise Vault for Domino, users are getting 'Notes error: Unknown OS error' and 'Module: EVLAUNCHDOCUMENT, Line: 76' retrieving archived emails from someone else Domino mailbox
http://www.symantec.com/docs/TECH201099

Enterprise Vault for Domino, encrypted emails cannot be opened from DWA/iNotes
http://www.symantec.com/docs/TECH200999

Enterprise Vault for Domino: "Unable to properly forward multiple items (archived or not) if EV template is in use"
http://www.symantec.com/docs/TECH196136

Lotus Notes Client loses access to archived items when a Mailbox is opened within Notes that is associated to a different Enterprise Vault Site
http://www.symantec.com/docs/TECH176734

When attempting to delete a shortcut within Domino Web Access the 'Ask User' behavior is utilized regardless of the ‘Shortcut Deletion’ setting in the Lotus Domino Desktop Policy
http://www.symantec.com/docs/TECH170053

Domino Vault Cache temporary databases EVR_*.nsf could build up the EVDG folder Data\EV and they are not removed after their usage

Duplicate Enterprise Vault hidden views could be created in Domino Mailboxes provisioned by Enterprise Vault

Event ID 41206 - Error: Illegal SMTP address: invalid.smtpaddress@

Mail-in Databases that are a member of a Domino Directory group and also have an alias fail to provision.

Shortcut expiry is deleting shortcuts when storage expiry is in report mode.

"Unable to record which document have been processed by the agent. Try making a new replica of the database" when attempting to forward any message in specific mail files.

When attempting to delete a shortcut within Domino Web Access the 'Ask User' behavior is utilized regardless of the ‘Shortcut Deletion’ setting in the Lotus Domino Desktop Policy

"Invalid Universal ID" is received by the end user when attempting to retrieve an archived item.

Delegated Invitation notices are poison pilled when processed by the Domino Journal Task.

Attempting to provision a Mail-In database with a multi-line name fails, when the combination of names is greater than 255 characters

Enterprise Vault Domino Provisioning does not find Mail-In databases that are part of a Domino Group that is targeted for Provisioning

Enterprise Vault Operations Report 'Archived Items Access' does not report user access to the archived Domino emails.

http://entsupport.symantec.com/docs/357450

If a hidden folder exists in the Domino mail file, the Domino Mailbox Archiving Task stops archiving of that specific mail file and no other items are archived.

http://entsupport.symantec.com/docs/338161

Contacts are not available when Replying to an archived item from Domino Web Access and clicking on the To, CC, BCC

http://entsupport.symantec.com/docs/334880

Using the popup menu to Forward a Domino archived email results in forwarding the shortcut instead of the archived message.

http://entsupport.symantec.com/docs/334760

Lotus Notes emails are not archived by scheduled archiving when the Domino form name contains a backslash ""

http://entsupport.symantec.com/docs/326791

Enterprise Vault Compliance Accelerator

Putting more than one consecutive question mark wild card in an email address in the To\From field prevents the search from being rejected or the search criteria viewed.
http://www.symantec.com/docs/TECH199094

Compliance Accelerator Department Tagging is not being applied to certain Monitored Employees that are members of Employee Groups.
http://www.symantec.com/docs/TECH159406

Duplicate items appearing in the Review Set and Exports for Compliance Accelerator (CA) and Discovery Accelerator (DA) 9.0 and greater.
http://www.symantec.com/docs/TECH189112

Synchronization error appears in the General tab of Symantec Enterprise Vault (EV) Compliance Accelerator (CA) Employee Groups.

Opening the Client interface or make application level changes takes minutes.

Bullet points cannot be displayed while viewing the emails in the preview pane.

Error converting data type timestamp to numeric

Reviewers with Application Administrative rights, timeout when trying to connect via the Client.

Items remain in the tblSearchResults table after all searches have completed

The emails of exception employees are displayed in the review of the parent department in Compliance Accelerator 8.0

http://entsupport.symantec.com/docs/346581

Attempting to 'view original' of two messages with the same messages with the same Subject line will cause the error: The Original item cannot be displayed.

http://entsupport.symantec.com/docs/336088

Degradation of Indexing performance. The inability to export or view certain items in Compliance Accelerator or Discovery Accelerator.

http://entsupport.symantec.com/docs/317529

Enterprise Vault Discovery Accelerator

Custodian Manager's AD Synchronization never completes in an environment with multiple or very large Active Directory domains.
http://www.symantec.com/docs/TECH202081

Attempting to enable or disable a Discovery Accelerator (DA) Case for Analytics fails due to unfinished or non-existent processes.
http://www.symantec.com/docs/TECH183565

Applying Legal Holds takes unacceptably long periods.
http://www.symantec.com/docs/TECH201364

Slow analytics performance when enabling a case in DA.
http://www.symantec.com/docs/TECH201365

Duplicate items appearing in the Review Set and Exports for Compliance Accelerator (CA) and Discovery Accelerator (DA) 9.0 and greater.
http://www.symantec.com/docs/TECH189112

Time out occurs when building, filtering or searching the review set in the Discovery Accelerator Client.
http://www.symantec.com/docs/TECH189235

Opening the Client interface or make application level changes takes minutes.

Event ID 13360, "Arithmetic overflow occurred", error thrown attempting to apply Legal Holds in Symantec Enterprise Vault (EV) Discovery Accelerator (DA).

Bullet points cannot be displayed while viewing the emails in the preview pane.

Error converting data type timestamp to numeric

Unable to update Custodian DB: Event ID 64 Cause: String or binary data would be truncated when upgrading to Discovery Accelerator 9 SP3

Search criteria using Custom Attributes do not show the full Attribute for certain Attribute combinations, when the Search Criteria is viewed after the Search is submitted

Reviewers with Application Administrative rights, timeout when trying to connect via the Client.

Items remain in the tblSearchResults table after all searches have completed

Error - Could not get Custodian for AddressOwnerID

ADSynchronization process appears to never finish

While searching on a large quantity of Index Volumes, the performance is extremely slow causing the User Interface to become unresponsive

Accelerator Service.exe does not release memory after export of large items causing an Event ID 375 error System.OutOfMemoryException error

http://entsupport.symantec.com/docs/346806

Domino aliases under the Username field of the Person document are not synchronized with Custodian Manager profiles.

http://entsupport.symantec.com/docs/338062

Attempting to 'view original' of two messages with the same Subject line will cause the error: The Original item cannot be displayed.

http://entsupport.symantec.com/docs/336088

The Analytics ingestion fails for one or more items and an error is displayed in the Data Collection but the error is not descriptive of the problem with the item(s).

http://entsupport.symantec.com/docs/329929

Degradation of Indexing performance. The inability to export or view certain items in Compliance Accelerator or Discovery Accelerator.

http://entsupport.symantec.com/docs/317529

Enterprise Vault Discovery Collector

Enterprise Vault Discovery Collector (EVDC) susceptibility to vulnerability CVE-2011-3192

Enterprise Vault for Microsoft SharePoint

Sharepoint Archiving fails when a Document Library metadata field does not have a Display Name value and the archiving policy is set to archive based on metadata values.
http://www.symantec.com/docs/TECH197721

EVSPShortcutManager may fail to recall some Microsoft Office documents if custom date/time metadata has been added to the document via its associated Office application
http://www.symantec.com/docs/TECH197724

Users are unable to open Microsoft (MS) SharePoint Enterprise Vault (EV) archived documents with MS Office 2010 using an HTTPS connection.
http://www.symantec.com/docs/TECH192789

The Sharepoint archiving task may not find items to archive if the AllItems.aspx page has been modified.

Enterprise Vault for SMTP

None

Article URL http://www.symantec.com/docs/TECH147783

Late Breaking News for Enterprise Vault 9.0.3

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