RS 6.2.2801 - RS Server service crash during the SSM job due to the memory corruption
|Article:TECH148141|||||Created: 2011-01-14|||||Updated: 2011-03-18|||||Article URL http://www.symantec.com/docs/TECH148141|
RS Server service crash during the SSM job due to the memory corruption
High memory fragmentation and heap corruption cause SSM job to fail to process some of the items leading to RS Server crash
Please find the hot fix attached which should be executed on the RS Server box.
It will replace the following DLLs in the RS Server installation folder:
It will also add 2 additional files:
- Hot fix Dependent on Article ID: 48955 hotfix
- Hot fix TECH148141 is not removed automatically if any depended hotfixes are uninstalled
After Hot Fix is applied it is highly recommended to run the AexVer.exe utility to check the version information of the files. Versions of the files should look according to the attached screenshot.
Article URL http://www.symantec.com/docs/TECH148141