RS 6.2.2801 - RS Server service crash during the SSM job due to the memory corruption

Article:TECH148141  |  Created: 2011-01-14  |  Updated: 2011-03-18  |  Article URL http://www.symantec.com/docs/TECH148141
Article Type
Technical Solution

Issue



RS Server service crash during the SSM job due to the memory corruption


Cause



High memory fragmentation and heap corruption cause SSM job to fail to process some of the items leading to RS Server crash

 


Solution



Please find the hot fix attached which should be executed on the RS Server box.
It will replace the following DLLs in the RS Server installation folder:

DSRawData.dll
ServerJobs.dll

It will also add 2 additional files:

SSMFilesProcessor.dll
SSMRulesProcessor.dll

 IMPORTANT!

 

 

 

  • Hot fix Dependent on Article ID: 48955 hotfix
  • Hot fix TECH148141 is not removed automatically if any depended hotfixes are uninstalled

 

After Hot Fix is applied it is highly recommended to run the AexVer.exe utility to check the version information of the files. Versions of the files should look according to the attached screenshot.


Attachments

Altiris_RecoveryServer_6_2_SP3_TECH148141.exe (1.4 MBytes)
mmx_hf.zip (124 kBytes)




Article URL http://www.symantec.com/docs/TECH148141


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