Access is denied error message is seen when expanding a User-defined Selection of a NAS
|Article:TECH148189|||||Created: 2011-01-14|||||Updated: 2012-01-05|||||Article URL http://www.symantec.com/docs/TECH148189|
It is possible to backup the shares on a NAS by adding the IP Address of the NAS ot the User-defined Selections in Backup Exec. When going to expand this User-defined Selection, an error may be seen indicating that "Access is denied" even though the correct user name and password are provided.
Failed to log on to: <server name or IP address>
Logon account: System Logon Account
Access is denied.
This error will occur if NDMP is active on the NAS, but the NAS is not being backed up using the Backup Exec NDMP Option.
The solution is to change the NDMP port of the Backup Exec media server from the default of port 10000 to a different, unused port:
1. Open a Command window by going to Start > Run
Type CMD and press ENTER
2. At the command prompt type the following command and then press ENTER:
This will give a list of all ports that are in use on the system. The ports are listed in the format of IP Address:Port.
127.0.0.1:10000 would indicate that a process is listening on port 10000.
The NDMP port for Backup Exec can be changed to any port not shown as being in use in this "Local Address" column in the list. Example ports that are commonly used to change the NDMP port to if they are not shown in use by NETSTAT are 9000, 11000, and 12000, although any unused port may be used.
3. Edit the SERVICES file located in C:\WINDOWS\system32\drivers\etc\ using a text editor like Notepad
4. Add an entry that reads like the following example (12000 is just an example port. Pick any available port that did not show as in use in the NETSTAT results):
At the end of the line press ENTER so that the cursor goes down to the next blank line. If the ENTER key is not pressed at the end of the NDMP line, the change will not take effect.
5. After making the change, save the file and restart the Backup Exec services.
NOTE: In Backup Exec 12.5 and above a Remote Agent for Windows License is required to backup a remote server that does'nt have the Backup Exec remote agent software physically installed.
|Value||Access is denied|
Article URL http://www.symantec.com/docs/TECH148189