Redirected restore of a VM to an ESX Server fails with: Unable to open a disk of the virtual machine or Could not open the disk on the target server.

Article:TECH148205  |  Created: 2011-01-14  |  Updated: 2014-04-24  |  Article URL http://www.symantec.com/docs/TECH148205
Article Type
Technical Solution


Subject

Issue



Redirected restore of a Virtual Machine to a ESX Server fails with the following error:

 


Error



Final error: 0xe0009585 - "Unable to open a disk of the virtual machine".

Connection to the restore target has been lost. Operation canceled.

or

v-79-57344-41996 - Could not open the disk on the target server.

 


Cause



This can can occur because of the following reasons:

 

1. Unable to ping to ESX Server by Name

2. The Virtual Machine was backed up with an ISO mounted to that VM & the ESX server datastore where we are restoring doesn't have the ISO folder

 

VMware Debug Logs show the following:

[2432] 01/14/11 22:42:27 VDDK-Warn: [NFC ERROR] NfcNewAuthdConnectionEx: Failed to connect to peer. Error: Host address lookup for server jps-esx-02 failed: No such host is known


[2432] 01/14/11 22:42:27 VDDK-Log: NBD_ClientOpen: Couldn't connect to jps-esx-02:902 Host address lookup for server jps-esx-02 failed: No such host is known


[4480] 01/14/11 22:42:27 VM_VCBPROXY_FS::OpenObj() Could not open the disk '[VMFS-01] JPS-DC-02/scsi0-0-JPS-DC-02.vmdk' Error Text: 'The server refused connection' Error: '14009'


[4480] 01/14/11 22:42:27 LP_ENV::MsgError: error 0xe0009585 processing object JPS-DC-02\JPS-DC-02.vmdk

 

-----------------------------------------------------------------------------------------------------------------------------------

[4528] 01/14/11 21:00:38 SymVmTools: BrowseDatastoreForFile: filePath=<[VMFS-01] ISO/SW_DVD5_Windows_Svr_DC_EE_SE_Web_2008R2_64-bit_English_X15-59754.ISO>, datastoreName=<VMFS-01>, fileName=<SW_DVD5_Windows_Svr_DC_EE_SE_Web_2008R2_64-bit_English_X15-59754.ISO>


[4528] 01/14/11 21:00:38 SymVmTools: BrowseDatastoreForFile: SYM_VMC_ERROR:  SOAP_ERROR


[4528] 01/14/11 21:00:38 SymVmTools: SOAP 1.1 fault: "":ServerFaultCode [no subcode]  "File [VMFS-01] ISO was not found"

 


Solution



1. Add host entries on the Backup Server for the ESX Server

C:\WINDOWS\system32\drivers\etc\hosts

Example:

10.10.0.24           ESX Server Name

 

2. Create the same folder on the Datastore where the ISO was mounted when the Virtual Machine was backed up

3. Run the restore job.

 


Supplemental Materials

SourceError Code
Value0xe0009585
Description

Unable to open a disk of the virtual machine


SourceUMI
Valuev-79-57344-41996
Description

0000A40C - Could not open the disk on the target server.




Article URL http://www.symantec.com/docs/TECH148205


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