Getting Error : There are no data provider plug-ins installed or the installed plug-ins do not support additional data providers.

Article:TECH148445  |  Created: 2011-01-19  |  Updated: 2014-12-01  |  Article URL http://www.symantec.com/docs/TECH148445
Article Type
Technical Solution

Product(s)

Issue



Getting the error "There are no data provider plug-ins installed or the installed plug-ins do not support additional data providers"  Under Setting > All Setting  > Software > Data provider > Data Provider Management tab


Error




Cause



No Data Provider plugin installed.


Solution



Data Provider Management page lets you manage the data providers that provide the software data that you can import into Software Management Framework. This can be enabled only if a Data Provider Plugin in installed.

To install the Data Provider Plugin go to Symantec Installation Manager (SIM) and Wise connector solution. Once this solution is installed you can add the Data Provider.

UPDATE 01.12.2014 Symantec announced End of Life (EOL, End of Support Life for All Versions) for all versions of Wise Package Studio and the Wise Connector, including any Maintenance Packs and/or patches for each version in November 7, 2013. Currently Wise Connector Solution is not available from Symantec Installation Manger and therefore the solution listed above is obsolete. Symantec is aware of the situation. Code review confirmed that the warning generated when clicking the "Add" button is caused by missing out of the box data providers. The behavior is confusing as there is a perception that the "Add" button doesn't work. A fix for the issue is scheduled in one of our "future releases", probably post ITMS 7.6. However if this functionally is critical for your organization, please, contact Symantec Technical Support in order to request a quicker fix.

Supplemental Materials

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Article URL http://www.symantec.com/docs/TECH148445


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