The Scan Engine console web interface is greyed out or no pie chart is displayed

Article:TECH148455  |  Created: 2011-01-19  |  Updated: 2014-07-21  |  Article URL http://www.symantec.com/docs/TECH148455
Article Type
Technical Solution

Product(s)

Issue



The Scan Engine web interface is greyed out or no pie chart is displayed on the home page after new installation.


Error



None. This is a new install.


Cause



Scan Engine is not able to verify and register the license file with Symantec.

Caused by one of following:
- The license file has expired.
- The license file you are trying to install is not the correct license file for virus definitions.
- The license file is corrupt.
- The Scan Engine machine is unable to communicate to the license registration server in order to validate the license file. This is because you have a proxy or firewall blocking the host and/or port 443.


Solution



The following steps may help resolving this problem:

  • Ensure the license file has a valid start and end date. This is visible if you open the license .slf file with a text editor like notepad. Just open the file to view it, don´t associate the file with the text editor application as it may corrupt the file while modifying the file format. Please, contact licensing department for any issue related to the license: https://licensing.symantec.com/acctmgmt/index.jsp
  • Verify there is no firewall or proxy blocking port 443. 
  • Ensure at least that some "violations" have been found by Scan Engine in order to display the pie chart in the homepage.
    • Note: the pie chart will be reset each time the Scan Engine service is restarted.
       



Article URL http://www.symantec.com/docs/TECH148455


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