"The program that this Agent installation refers to could not be located" error

Article:TECH148538  |  Created: 2011-01-19  |  Updated: 2011-01-19  |  Article URL http://www.symantec.com/docs/TECH148538
Article Type
Technical Solution


Issue



When viewing any of the Inventory Agent install, uninstall, and upgrade policies, the following error occurs.


Error



 The program that this Agent installation refers to could not be located. Please select another program.


Environment



Inventory Solution 7.x

Inventory Pack for Servers 7.x


Cause



 This behavior may occur if certain item references in the database have been deleted. It is not yet known what causes these rows to be deleted. Neither running a repair on Inventory Solution or "aexconfig /configure" on any .config file resolves the issue.


Solution



 Refer to the attached SQL script which manually inserts the missing rows into the dbo.ItemReference table. First, review the respective operating system's policy type and query the dbo.ItemReference table to see if the entries exist. If they do not, run the below insert commands. You may also choose to run the entire SQL script; If any of the rows already exist, the insert command for that row will simply fail.


Attachments

Inventory_Agent_package_fix.sql (10 kBytes)


Article URL http://www.symantec.com/docs/TECH148538


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