PGP Corporation does not keep a record of user passphrases. As the passphrase is created by you during the key generation process, only you would know your passphrase. The following describes when a passphrase can or cannot be reset:

 

When a Passphrase CANNOT be Reset

The passphrase cannot be reset without a PGP Universal Server, PGP Keyserver 7.x, or when security questions have not been created in versions of PGP Desktop 9.7 and above. If you cannot use these reconstruction methods, we recommend generating a new keypair for future encryption needs. For instructions on generating a new keypair, please refer to the following articles:

HOW-TO: Create PGP Keys in PGP Desktop 9.0 - 9.6 for Windows
www.symantec.com/docs/HOWTO41894  
 

Manage PGP Keys with PGP Desktop 8.x
www.symantec.com/docs/TECH148877

 

When a Passphrase CAN be Reset

The passphrase for your key can be reset if your organization is running PGP Universal Server, PGP Keyserver 7.x and have enabled PGP Key Reconstruction, or you have created security questions in PGP Desktop 9.7 and above. Key reconstruction is described in the following articles:

HOW TO: Reconstruct Your Private Key with PGP Desktop 9.x (Windows) in a PGP Universal Server managed environment
 www.symantec.com/docs/HOWTO41968

Key Reconstruction in PGP Desktop 9.7 - 9.10 for Windows
 www.symantec.com/docs/TECH149043

HOW TO: Setup Key Reconstruction in PGP Admin 8.x.
 www.symantec.com/docs/HOWTO41917