Unable to Communicate with Server when using "Change TLS mode" with the Deploy Tool

Article:TECH149173  |  Created: 2008-06-18  |  Updated: 2012-01-31  |  Article URL http://www.symantec.com/docs/TECH149173
Article Type
Technical Solution

Issue



This article describes how to resolve a client-server communication issue with PGP Endpoint. This applies to PGP Endpoint 4.3.1 and above.

 

Currently when using the Change TLS Mode in the Deployment Tool, the tool modifies the UseTLS scomc parameter, but does not change the port number. Therefore, the client continues to attempt to connect to server using port 65129, instead of the required port 65229.

 


Solution



To resolve client-server connectivity issues, you must modify a registry entry to the correct port setting.

Warning: Incorrectly editing the registry may severely damage your system. Before making changes to the registry, you should back up any valued data on the computer. For more information on backing up the registry see the following article on the Microsoft support site: How to back up and restore the registry

Windows XP

 

  1. Click Start>Run.
  2. Type regedit and click OK.
  3. Browse to the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\scomc\Parameters folder.
  4. Right-click the value Servers and click Modify.
  5. Type servername:65229 in the Value data field.
  6. Click OK.
  7. Close the Registry Editor.

 

Windows Vista/Windows 7

 

  1. Click Start.
  2. Type regedit in the Start Search field, and then click the regedit result in the Programs list.
  3. Browse to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\scomc\Parameters
  4. Right-click the value Servers and click Modify.
  5. Type servername:65229 in the Value data field.
  6. Click OK.
  7. Close the Registry Editor.


Legacy ID



986


Article URL http://www.symantec.com/docs/TECH149173


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