An Error occurred while encrypting your disk: PGPError #18

Article:TECH149222  |  Created: 2008-11-10  |  Updated: 2011-02-05  |  Article URL http://www.symantec.com/docs/TECH149222
Article Type
Technical Solution


Issue




When attempting to perform PGP Whole Disk Encryption (PGP WDE) on the boot disk of a Mac, you receive the following error message:

An Error occurred while encrypting your disk: PGPError #18

This issue is caused by a missing system file in the folder /Library/Preferences/SystemConfiguration on the system. The name of the file is com.apple.Boot.plist.

PGP WDE requires this system file on a Mac with an encrypted boot disk, but is not required on systems booting without PGP WDE.

Note: This article applies to PGP Desktop 9.9 and above running on Mac OS X 10.4 and 10.5 systems. Encryption of the boot drive is available on Intel enabled Mac OS X 10.4 and 10.5 systems.


Solution




This issue can be resolved by creating the missing system file (com.apple.Boot.plist) using a plain text editor or the Property List Editor. The Property List Editor is only installed with the Apple Developer tools. The file must be created in the /Library/Preferences/SystemConfiguration folder. The folder is protected and requires administrative privileges to create the file in the folder.

A default plist resembles the following:

<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
 <key>Kernel</key>
 <string>mach_kernel</string>
 <key>Kernel Flags</key>
 <string></string>
</dict>
</plist>



Legacy ID



1077


Article URL http://www.symantec.com/docs/TECH149222


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