"File operation error" - PGP Whole Disk Encryption for Mac

Article:TECH149234  |  Created: 2008-12-09  |  Updated: 2011-02-05  |  Article URL http://www.symantec.com/docs/TECH149234
Article Type
Technical Solution


Issue




When attempting to perform PGP Whole Disk Encryption on your disk, you receive the following error:

file operation error

This issue is due to an incorrect file name in a PGP directory on a Macintosh system formatted with the case-sensitive option for the file system. When viewing the system log, you see an entry similar to the following:

Dec 9 11:33:20 [0x0-0x10010].com.pgp.engine[186]: Open File Library/Frameworks/PGPwde.framework/Resources/stage1 Status: No such file or directory

Note: This article applies to PGP Desktop 9.9 running on Mac OS X 10.4 and 10.5.


Solution




To correct this issue:

  1. Browse to the Library/Frameworks/PGPwde.framework/Resources/stage1 directory.
  2. Locate the following file: Stage1.
  3. Rename the file to stage1.
  4. Restart PGP Whole Disk Encryption on the disk.
This issue is corrected in PGP Desktop 9.9.1 and above for Mac.



Legacy ID



1094


Article URL http://www.symantec.com/docs/TECH149234


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