This article details how to stop a backup job that remains in a Backing Up status on the server administrative interface (System > Backups). Resolving this issue requires accessing the PGP Universal Server via the command line interface.

Accessing the PGP Universal Server command line for read-only purposes (such as to view settings, services, logs, processes, disk space, query the database, etc) is supported. However, performing configuration modifications or customizations via the command line may void your Symantec Support agreement unless the following procedures are followed.

Any changes made to the PGP Universal Server via the command line must be: 

• Authorized in writing by Symantec Technical Support or published as an approved and documented process on the Symantec Knowledge Base.
• Implemented by a Symantec Partner, reseller or Symantec Technical Support.
• Summarized and documented in a text file in /var/lib/ovid/customization on the PGP Universal Server itself.

Removing an unresponsive backup job 

1. Login to the PGP Universal Server via the command line.
2. At the command prompt, type psql oviddb -U ovidrw -c "select * from backup;" and press Enter.
3. Compare the timestamp and status of the backup jobs in the admin interface with the output of the command line. A unresponsive backup displays a status of 2.
4. Type psql oviddb -U ovidrw -c "update backup set status=0 where status =2;"
5. Press Enter.

The status of the unresponsive backup job will be updated on the server's administrative interface.