Encryption Management Server Backup Job Remains in a "Backing Up" Status
|Article:TECH149309|||||Created: 2009-03-06|||||Updated: 2013-10-21|||||Article URL http://www.symantec.com/docs/TECH149309|
When viewing the status of backup jobs on Encryption Management Server (previously PGP Universal Server), a backup job appears unresponsive or stuck in a backing up state.
This article details how to stop a backup job that remains in a Backing Up status on the server administrative interface (System > Backups). Resolving this issue requires accessing Encryption Management Server via the command line interface.
Accessing the Symantec Encryption Management Server (SEMS) command line for read-only purposes (such as to view settings, services, logs, processes, disk space, query the database, etc) is supported. However, performing configuration modifications or customizations via the command line may void your Symantec Support agreement unless the following procedures are followed.
Any changes made to SEMS via the command line must be:
- Authorized in writing by Symantec Support.
- Implemented by a Symantec Partner, reseller or Symantec Technical Support.
- Summarized and documented in a text file in /var/lib/ovid/customization on the PGP Universal Server itself.
Changes made through the command line may not persist through reboots and may be incompatible with future releases. Symantec Technical Support may also require reverting any custom configurations on SEMS back to a default state when troubleshooting new issues.
Removing an unresponsive backup job
- Log into the Encryption Management Server's command line interface via SSH. For more information, see article TECH149673.
- At the command prompt, type psql oviddb -U ovidrw -c "select * from backup;" and press Enter.
- Compare the timestamp and status of the backup jobs in the admin interface with the output of the command line. A unresponsive backup displays a status of 2.
- Type psql oviddb -U ovidrw -c "update backup set status=0 where status =2;"
- Press Enter.
The status of the unresponsive backup job will be updated on the server's administrative interface.
Article URL http://www.symantec.com/docs/TECH149309