No Passphrase Field Shown on PGP BootGuard Screen

Article:TECH149354  |  Created: 2009-03-26  |  Updated: 2011-02-05  |  Article URL http://www.symantec.com/docs/TECH149354
Article Type
Technical Solution


Issue




After performing PGP Whole Disk Encryption, upon rebooting the system, the PGP BootGuard does not display the passphrase field on Mac OSX system to authenticate the disk.


Solution




This issue occurs due to a compatibility issue with PGP BootGuard and systems utilizing EFI (Extensible Firmware Interface). PGP Whole Disk Encryption is NOT supported for use on systems with EFI on PGP Desktop 9.10.0.

This is fixed in versions of PGP Desktop 9.12.0 and above.

A workaround to this issue is to connect the hard disk to another system with PGP Desktop and decrypt the disk using PGP Desktop.

Note: PGP Whole Disk Encryption will provide support for systems with EFI in an upcoming release of PGP Desktop.

To secure your data on a system with EFI, use a PGP Virtual Disk to create an encrypted area on your disk.

A PGP Virtual Disk is an area of space, on any disk connected to your computer, which is set aside and encrypted. PGP Virtual Disks are much like a bank vault, and are very useful for protecting sensitive files while the rest of your computer is unlocked for work.

A PGP Virtual Disk looks and acts like an additional hard disk, although it is actually a single file that can reside on any of your computer disks. It provides storage space for your files—you can even install applications, or save files to a PGP Virtual Disk — but it can also be locked at any time without affecting other parts of your computer. When you need to use the applications or files that are stored on a PGP Virtual Disk, you can unlock the disk and make the files accessible again.



Legacy ID



1298


Article URL http://www.symantec.com/docs/TECH149354


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