Clients fail to receive permissions after restoring the PGP Endpoint Database
|Article:TECH149382|||||Created: 2009-04-14|||||Updated: 2012-01-25|||||Article URL http://www.symantec.com/docs/TECH149382|
When restoring the PGP Endpoint sxs database to a new server, PGP Endpoint clients do not receive updated policies over the network or if using an offline policies package.
This article describes how to restore client-server communication after moving the PGP Endpoint sxs database. This applies to PGP Endpoint 4.3 and above.
When restoring a PGP Endpoint database or re-installing the database, you must follow the steps below to enable previously deployed PGP Endpoint clients to continue to receive policy.
- Stop the PGP Endpoint Application Server services.
- Execute the following sql query on the new SQL Server:
update server_id setsrvid = NEWID()
- Restart the PGP Endpoint Application Server services.
|Note: All PGP Endpoint clients will receive a new complete policy package. Following the complete package update, clients will receive only differential policy updates.|
Article URL http://www.symantec.com/docs/TECH149382