PGP Enrollment - Your credentials were not accepted. Please try again

Article:TECH149446  |  Created: 2009-06-05  |  Updated: 2011-06-30  |  Article URL
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Technical Solution



When enrolling a PGP Desktop client, you receive the following error message:

Your credentials were not accepted. Please try again.



This can occur when the Directory Synchronization settings on the PGP Universal Server are incorrect. When using Directory Synchronization for enrollment with a PGP Universal Server, PGP Desktop client enrollment will fail if the incorrect LDAP settings are specified in the Directory Synchronization configuration.

Troubleshoot the following areas:

Access the Directory Synchronization settings for your server


  1. Login to the server's administrative interface.
  2. Click the Policy card then select Directory Synchronization.
  • Check the Hostname of your LDAP server.
  • Confirm the Bind DN and Base DN for your domain are correct.
  • If the passphrase(password) for the account specified for the Bind DN has changed, make sure the password for the account is correct.
  • Confirm the LDAP Directory Type is correct for your LDAP server

Click the Test Connection button to verify you can successfully connect and authenticate with your LDAP server.


Note: PGP Universal Server supports LDAPv2, LDAPv3, and LDAPS. You can use any of a number of directories with PGP Universal Server, although directories that more closely conform to the OpenLDAP or X.500 standards work best.


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