PGP Enrollment - Your credentials were not accepted. Please try again

Article:TECH149446  |  Created: 2009-06-05  |  Updated: 2011-06-30  |  Article URL http://www.symantec.com/docs/TECH149446
Article Type
Technical Solution


Subject

Issue




When enrolling a PGP Desktop client, you receive the following error message:

Your credentials were not accepted. Please try again.

 


Solution




This can occur when the Directory Synchronization settings on the PGP Universal Server are incorrect. When using Directory Synchronization for enrollment with a PGP Universal Server, PGP Desktop client enrollment will fail if the incorrect LDAP settings are specified in the Directory Synchronization configuration.

Troubleshoot the following areas:

Access the Directory Synchronization settings for your server

 

  1. Login to the server's administrative interface.
  2. Click the Policy card then select Directory Synchronization.
  • Check the Hostname of your LDAP server.
  • Confirm the Bind DN and Base DN for your domain are correct.
  • If the passphrase(password) for the account specified for the Bind DN has changed, make sure the password for the account is correct.
  • Confirm the LDAP Directory Type is correct for your LDAP server

Click the Test Connection button to verify you can successfully connect and authenticate with your LDAP server.

 

Note: PGP Universal Server supports LDAPv2, LDAPv3, and LDAPS. You can use any of a number of directories with PGP Universal Server, although directories that more closely conform to the OpenLDAP or X.500 standards work best.


 



Legacy ID



1457


Article URL http://www.symantec.com/docs/TECH149446


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