Unable to authenticate PGP BootGuard on Dell Optiplex 320

Article:TECH149452  |  Created: 2009-06-19  |  Updated: 2011-02-05  |  Article URL http://www.symantec.com/docs/TECH149452
Article Type
Technical Solution


Issue




When attemnpting to enter you passphrase at the PGP BootGuard, you are unable to authenticate on a Dell Optiplex 320.


Solution




PGP Desktop 9.10 has a known issue with Dell Optiplex 320 computers. Once the machine has been PGP Whole Disk Encrypted, the system cannot be authenticated with the passphrase at the PGP BootGuard screen.

To recover the data on the disk, attach the disk to another computer with PGP Desktop installed and decrypt the disk from the PGP Desktop interface. This issue is fixed in versions of PGP Desktop 10.



Legacy ID



1483


Article URL http://www.symantec.com/docs/TECH149452


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