Unable to type passphrase to authenticate PGP BootGuard on Panasonic Toughbook or Sony Vaio P-Series

Article:TECH149462  |  Created: 2009-07-07  |  Updated: 2011-02-05  |  Article URL http://www.symantec.com/docs/TECH149462
Article Type
Technical Solution


Issue




After performing PGP Whole Disk Encryption on a Panasonic Toughbook or Sony Vaio P-Series, the passphrase field is not displayed and it is not possible to type your passphrase to authenticate at the PGP BootGuard.


Solution




This is a known issue in PGP Desktop 9.x. A temporary workaround is to use the PGP Virtual Disk feature.

A PGP Virtual Disk looks and acts like an additional hard disk, although it is actually a single file that can reside on any of your computer disks. It provides storage space for your files-you can even install applications, or save files to a PGP Virtual Disk - but it can also be locked at any time without affecting other parts of your computer. When you need to use the applications or files that are stored on a PGP Virtual Disk, you can unlock the disk and make the files accessible again.

This issue is fixed in PGP Desktop 10.



Legacy ID



1500


Article URL http://www.symantec.com/docs/TECH149462


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