Unable to type passphrase to authenticate PGP BootGuard on Panasonic Toughbook or Sony Vaio P-Series
|Article:TECH149462|||||Created: 2009-07-07|||||Updated: 2011-02-05|||||Article URL http://www.symantec.com/docs/TECH149462|
After performing PGP Whole Disk Encryption on a Panasonic Toughbook or Sony Vaio P-Series, the passphrase field is not displayed and it is not possible to type your passphrase to authenticate at the PGP BootGuard.
This is a known issue in PGP Desktop 9.x. A temporary workaround is to use the PGP Virtual Disk feature.
A PGP Virtual Disk looks and acts like an additional hard disk, although it is actually a single file that can reside on any of your computer disks. It provides storage space for your files-you can even install applications, or save files to a PGP Virtual Disk - but it can also be locked at any time without affecting other parts of your computer. When you need to use the applications or files that are stored on a PGP Virtual Disk, you can unlock the disk and make the files accessible again.
This issue is fixed in PGP Desktop 10.
Article URL http://www.symantec.com/docs/TECH149462