Symantec Encryption Management Server (formerly PGP Universal Server) Error Partitioning: Could not allocate requested partitions...

Article:TECH149576

Created: 2009-10-01

Updated: 2013-04-22

Article URL http://www.symantec.com/docs/TECH149576

Article Type
Technical Solution

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Problem

When installing PGP Universal Server 3.x or Symantec Encryption Management 3.3.0 and up on VMware you receive the following error and setup cannot continue.

Error

Could not allocate requested partitions:

Partitioning failed: Could not allocate partitions as primary partition for /boot.

Environment

VMware Hypervisor ESXi

VMware Vsphere 5+

VMware ESX 3.5+

Cause

This error occurs when the VMware instance is configured to use the BusLogic SCSI Adapter for the virtual machine. PGP Universal Server 3.x and Symantec Encryption Management Server 3.3.0 or newer do NOT support using the BusLogic SCSI Adapter in a VMware virtual machine.

Solution

Best Practices for Creating a New Virtual Machine for Symantec Encryption Management Server (formerly PGP Universal Server) version 3.0 and newer.

Use the following procedure to use a LSI Logic adapter and install the Symantec Encryption Management Server (formerly PGP Universal Server) on a VMware virtual machine.

Create a new Virtual Machine in VMware using the option for the virtual machine configuration
For all the specific VMware Virtual Machine creation settings please see:

http://www.symantec.com/docs/TECH186060

When prompted to select the I/O Adapter Type, make sure and select LSI Logic as the SCSI Adapter type.
Select the option to use the ISO image for the Symantec Encryption Management Server for the CD-ROM of the virtual machine.
Boot the virtual machine to use the CD-ROM. The setup begins.
To complete the installation the server, follow the screen prompts.
After the initial installation, connect to the server through the Setup Assistant browser interface at https://<hostname>:9000 or https://<IP address>:9000
The PGP Universal Server Setup Assistant launches.
On the Setup Type screen, select the option to Primary.

Note: If restoring a server backup, select the option to Restore on the Setup Type screen.
Select the backup file of the Symantec Encryption Management Server configuration you would like to restore and complete the remaining screens to restore the backup of the server.

Backups include all information necessary to restore the Symantec Encryption Management Server to its exact condition when the backup was created, including proxy and policy settings, as well as keys and user information. PGP Corporation recommends making periodic backups of all of your servers. Each backup is a full backup.
Complete the remaining screens to setup the server.