Single Sign-On not working after Upgrading PGP Desktop

Article:TECH149665  |  Created: 2009-12-11  |  Updated: 2011-02-05  |  Article URL http://www.symantec.com/docs/TECH149665
Article Type
Technical Solution


Issue




After upgrading from PGP Desktop 9.6.3 to 9.12.0, the Single Sign-On feature of PGP WDE longer fails to sign into Windows automatically.


Solution




This issue can occur on Lenovo systems with the ThinkVantage Client Security Solution software installed. This is due to a conflict with PGP WDE Single Sign-On and the Client Security Solution.

To resolve this issue and use the PGP WDE Single Sign-On feature, uninstall the ThinkVantage Client Security Solution from the system.



Legacy ID



1824


Article URL http://www.symantec.com/docs/TECH149665


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