PGP Whole Disk Encryption does not start after Enrollment

Article:TECH149689  |  Created: 2010-01-06  |  Updated: 2012-01-31  |  Article URL http://www.symantec.com/docs/TECH149689
Article Type
Technical Solution


Issue




After successfully enrolling a client with the server, the policy enabled PGP Whole Disk Encryption process does not start.

 


Solution




This can occur on a laptop computers if not connected to AC power. Because encryption is a CPU-intensive process, encryption cannot begin on a laptop computer that is running on battery power. The computer must be on AC power. If a laptop computer goes on battery power during the initial encryption process (or a later decryption or re-encryption process) PGP WDE pauses its activity.

To begin encrypting the disk, plug the laptop into to use AC power.

 

Note: Regardless of the type of computer you are working with, your system must not lose power, or otherwise shut down unexpectedly, during the encryption process, unless you have selected the Power Failure Safety option. Do not remove the power cord from the system before the encryption process is over.


 



Legacy ID



1861


Article URL http://www.symantec.com/docs/TECH149689


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