PGP Desktop 8.x End of Life Support

Article:TECH149837  |  Created: 2010-06-03  |  Updated: 2013-06-10  |  Article URL http://www.symantec.com/docs/TECH149837
Article Type
Technical Solution


Issue



This article details the end-of-sale, end-of-support, and end-of-life dates for PGP Desktop 8.x products.


Solution



PGP Corporation announces the end-of-sale, end-of-support, and end-of life dates for the PGP® Desktop 8.x product family, including maintenance releases and/or patches, for all supported platforms and released languages.  This notice describes the timelines for the termination of support services for these products that have reached their End-of-Life (EOL).

The last day to order the affected product(s) is August 31, 2010. After this date, PGP will no longer accept orders for the product part numbers listed in Table 2, below.

Customers with active and paid service and support maintenance will continue to receive support from PGP® Technical Support. PGP Desktop 8.x products will reach End-of-Support (EOS) on August 31, 2011.

PGP Corporation will make reasonable efforts to provide bug fixes or workarounds for critical issues related to PGP Desktop 8.x through August 31, 2011.  However, there will be no fixes or enhancements directly into PGP Desktop 8.x.  All fixes or enhancements will be considered for inclusion in the shipping release of PGP® Desktop Email as feasible and appropriate.  Technical Support will be available until the End-of-Support date of August 31, 2011.

Customers are encouraged to migrate to PGP Corporation's latest end-to-end email encryption solution offerings.

Customers with active and paid PGP® maintenance agreements may upgrade to the current version of PGP's latest end-to-end email encryption solution offerings at no additional cost as part of their support program by contacting Customer Service. See Table 3 for the recommended PGP Email product upgrade options.

Customers without an active maintenance agreement as of September 1st, 2010 will not be able to upgrade to the current version of PGP® email products at no additional cost.  New licenses of the current version of the PGP email products will need to be purchased; please see your local PGP® channel partner or PGP® representative for details and pricing.

Table 1: EOL milestones and dates for PGP Desktop 8.x product family

 Milestone

 Definition

 Date

 End-of-Life Announcement Date  The date the document formally announcing the end of sale, end of support, and the end of life of a product is distributed to the general public.  June 4, 2010
 End-of Sale Date  The last date to order the product from PGP and authorized PGP partners and distributors. The product is no longer for sale after this date.  August 31, 2010
 End-of-Maintenance Date  The last date to extend or renew maintenance for the product.  August 31, 2010
 End-of-Support Date  The last date to receive service and support for the product. After this date, all support services for the product are unavailable, and the product becomes obsolete.  August 31, 2011


Table 2: Product part numbers

 Product Part Number  Product Description
 200328  PGP Corporate Desktop 8.1 - w/Bronze Maintenance (Windows) - Perpetual
 200329  PGP Corporate Desktop 8.1 - w/Bronze Maintenance (Mac) - Perpetual
 200330  PGP Corporate Desktop 8.1 - w/Bronze Maintenance (Windows) - Subscription
 200331   PGP Corporate Desktop 8.1 - w/Bronze Maintenance (Mac) - Subscription
   
 200332  PGP Workgroup Desktop 8.1 - w/Bronze Maintenance (Windows) - Perpetual
 200333  PGP Workgroup Desktop 8.1 - w/Bronze Maintenance (Mac) - Perpetual
 200334  PGP Workgroup Desktop 8.1 - w/Bronze Maintenance (Windows) - Subscription
 200335  PGP Workgroup Desktop 8.1 - w/Bronze Maintenance (Mac) - Subscription
   
 100426  PGP Corporate Desktop 8.1 - Bronze Maintenance (Windows)
 100428  PGP Corporate Desktop 8.1 - Bronze Maintenance (Mac)
 100434  PGP Workgroup Desktop 8.1 - Bronze Maintenance (Windows)
 100436  PGP Workgroup Desktop 8.1 - Bronze Maintenance (Mac)



Table 3: Product upgrade options

 PGP Desktop 8.1 Product  PGP Email Product Upgrade Option
 PGP Corporate Desktop 8.1  PGP Desktop Email 10.0 (or later version) and PGP Desktop Universal 3.0 (or later version)
 PGP Workgroup Desktop 8.1  PGP Desktop Email 10.0 (or later version)

 



Legacy ID



2074


Article URL http://www.symantec.com/docs/TECH149837


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