How To: Enable debug level logs for Symantec Encryption Desktop (formerly PGP Desktop) for Windows 2000 and XP

Article:TECH149847  |  Created: 2010-06-14  |  Updated: 2013-05-04  |  Article URL http://www.symantec.com/docs/TECH149847
Article Type
Technical Solution


Issue



Note: This article is only valid for PGP Desktop version 10.0 to 10.2.1 and Symantec Encryption Desktop 10.3.0 or newer


This article describes how to enable/disable debug level logging for Symantec Encryption Desktop (formerly PGP Desktop) on Windows. Enabling debug logging can assist you in troubleshooting.
 


Solution



How to enable Debug level logging:

 

Please be aware:

 

  • Certain information will be written to the log in debug mode.  When sending this information to Symantec Corporation for analysis it is probably a good idea to use a secure file transfer method or encrypt the logs to protect the information and you may want to remove confidential information that doesn't pertain to the troubleshooting.
  • If you are using SMTP/POP3/IMAP (neither MAPI from Exchange nor the Lotus Notes Protocol) the log will contain usernames/passwords and raw emails as they pass through the proxy. Remove it if needed.
  • In Symantec Encryption Desktop the "Extras/Enable Logging" needs to be checked.
  • The log may contain private keys.
  • The log will include other sensitive data
  • The user needs permissions to edit the registry.
Warning: Incorrectly editing the registry may severely damage your system. Before making changes to the registry, you should back up any valued data on the computer. For more information on backing up the registry see the following article on the Microsoft support site:

How to back up and restore the registry

 

Windows XP

  1. Stop PGP services by clicking the PGP Tray icon and selecting Exit PGP Services and then click Yes.
  1. Click Start>Run.
  1. Type regedit and click OK.
  2. Browse to the HKEY_CURRENT_USER\SOFTWARE\PGP Corporation\Universal-folder.
  3. Right-click the Universal-folder and select New > Key and type Debug for name the key.
  4. Enter the following values in the debug-folder:
    • Right-click the right pane and click New > DWORD Value. Type LoggingLevel for the Name and press Enter.
    • Right-click the LoggingLevel and select Modify. Type 3ffff for the Value data and click OK.
    • Right-click the right pane and click New > DWORD Value. Type PassthruMode for the Name and press Enter. Leave the value as 0.
    • Right-click the right pane and click New > String Value. Type ReDirectExe for the Name and press Enter.
    • Right-click the right pane and click New > DWORD Value. Type DebugLogging for the Name and press Enter.
    • Right-click the DebugLogging and select Modify. Type 1 for the Value data and click OK.
  1. Close the registry editor.
  1. Restart the PGP services by clicking Start > All Programs > Startup > PGPtray.exe.
  1. Change the View Level in the PGP Log to Verbose and you should see new purple entries with a "Debug".

 

Windows Vista & Windows 7

  1. Stop PGP services by clicking the PGP Tray icon and selecting Exit PGP Services and then click Yes.
  1. Click Start.
  1. Type regedit in the Start Search field, and then click the regedit result in the Programs list.
  1. Browse to the HKEY_CURRENT_USER\SOFTWARE\PGP Corporation\Universal folder.
  1. Right-click the Universalfolder and select New > Key and type Debug for name the key.
  1. Enter the following values in the folder:
    • Right-click the right pane and click New > DWORD Value. Type LoggingLevel for the Name and press Enter.
    • Right-click the LoggingLevel and select Modify. Type 3ffff for the Value data and click OK.
    • Right-click the right pane and click New > DWORD Value. Type PassthruMode for the Name and press Enter. Leave the value as 0.
    • Right-click the right pane and click New > String Value. Type ReDirectExe for the Name and press Enter.
    • Right-click the right pane and click New > DWORD Value. Type DebugLogging for the Name and press Enter.
    • Right-click the DebugLogging and select Modify. Type 1 for the Value data and click OK.
  1. Close the registry editor.
  1. Restart the PGP services by clicking Start > All Programs > Startup > PGPtray.exe.
  1. Change the View Level in the PGP Log to Verbose and you should see new purple entries with a "Debug".

 

After the changes it should look like:

 Registry example

You can also verify the change after the restart of PGP Desktop with the System Tray. Right-clicking on the padlock should have some difference for you:Debug Logging in context 

Encryption Desktop log file locations

 

The logs, including at the debug level, are written to the following locations:

 

·       Windows 2000, Windows XP

  %appdata%\PGP Corporation\PGP\PGPlog.txt

·       Windows Vista, Windows 7

 %appdata%\Roaming\PGP Corporation\PGP\PGPlog.txt

Disabling the debug logging:

Either undo the change in the registry (delete the "Debug"-folder you created) or disable it via the context menu and restart PGP Desktop




Legacy ID



2087


Article URL http://www.symantec.com/docs/TECH149847


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