Failed to install Hotfix or Patch. Error V-16-0-7744 Failed to load the required XML file. Ensure that you have Microsoft Core XML Services (MSXML) 6.0 installed on the node

Article:TECH150018  |  Created: 2011-01-23  |  Updated: 2012-07-21  |  Article URL http://www.symantec.com/docs/TECH150018
Article Type
Technical Solution


Environment

Issue




Some Symantec Private Hotfixes and Patches require Microsoft XML Core Services (MSXML) version 6.0 to be present on the server.


Error



Failed to install Hotfix or Patch. Error V-16-0-7744 Failed to load the required XML file. Ensure that you have Microsoft Core XML Services (MSXML) 6.0 installed on the node


Environment





 


Cause



Some Private Hotfixes and Patch require Microsoft XML Core Services (MSXML) version 6.0 to be present on the server and the patches will fail to complete installation if the MS  Core Services are absent. Microsoft XML Core Services (MSXML) allows XML-based applications interoperability with other applications that adhere to the XML 1.0 standard.

 


Solution



Please ensure that Microsoft XML Core Services 6.0 is installed prior to implementation of Symantec hotfix or patch.

 

Microsoft XML Core Services (MSXML) version 6.0. can be downloaded from Microsoft:

http://www.microsoft.com/downloads/en/details.aspx?FamilyID=993c0bcf-3bcf-4009-be21-27e85e1857b1

Microsoft Core XML Services (MSXML) 6.0 Service Pack 1

http://www.microsoft.com/download/en/details.aspx?id=6276

Security Update for Microsoft XML Core Services 6.0 and Service Pack 1 (KB933579)

http://www.microsoft.com/download/en/details.aspx?id=9996




Article URL http://www.symantec.com/docs/TECH150018


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