Backup Exec 2010 installations fails to extract VC 8.0 SP1 runtime package. Error code 1603.
| Article:TECH150247 | | | Created: 2011-01-25 | | | Updated: 2012-01-12 | | | Article URL http://www.symantec.com/docs/TECH150247 |
Problem
Backup Exec 2010 R2 installation fails with the error message below:
Error
In the Bkupinst.htm log:
01-24-2011,09:55:16 : ==================Installing MS VC 8.0 SP1 runtimes.==================
01-24-2011,09:55:16 : Support directory: C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\
01-24-2011,09:55:16 : Extracting runtime installer package vcredist_x64.exe to BE support folder.
01-24-2011,09:55:16 : D:\BE\WinNT\Install\VCRedist\vcredist_x64.exe /q:a /C /T:"C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist"
01-24-2011,09:55:16 : ERROR: Failed to extract VC 8.0 SP1 runtime package. Error code 1603.
01-24-2011,09:55:16 : The return value for Microsoft Visual C++ 2005 SP1 Redistributable returned error code: 1603
Cause
The installation media has become corrupt and the image is bad.
Solution
Download the Backup Exec media again
Install Media Download Locations:
1. Backup Exec 2010 R2 https://www4.symantec.com/Vrt/offer?a_id=91523
2. Symantec File Connect: https://fileconnect.symantec.com/LangSelection.jsp
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| Source | Error Code |
| Value | 1603 |
| Description | ERROR: Failed to extract VC 8.0 SP1 runtime package. Error code 1603
|
Article URL http://www.symantec.com/docs/TECH150247
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