Backup jobs do not appear in the Activity monitor of Netbackup however the image cleanup task runs and performs cleanup.

Article:TECH150304  |  Created: 2011-01-26  |  Updated: 2012-07-28  |  Article URL http://www.symantec.com/docs/TECH150304
Article Type
Technical Solution

Product(s)

Environment

Subject

Issue



Any backup job either initialized manually or as per schedule, fails to appear in the Activity Monitor.
The backup seems to run and complete because the cleanup task is seen and completes succesfully.


Error



NBJm log


11/29/10 14:12:13.105 [Application] NB 51216 nbjm 117 PID:25242 TID:8 File ID:117 [No context] [Critical] V-117-214 bpcompatd socket failed, status=12 (file open failed)

11/29/10 14:12:13.106 [Application] NB 51216 nbjm 117 PID:25242 TID:8 File ID:117 [No context] [Critical] V-117-216 socket open failed
11/29/10 14:12:13.106 [Debug] NB 51216 nbjm 117 PID:25242 TID:8 File ID:117 [No context] 1 [JobdComm::send] (952930) unable to send 12 bytes(JobdComm.cpp:165)

11/29/10 14:12:23.100 [Debug] NB 51216 nbjm 117 PID:25242 TID:8 File ID:117 [No context] 4 [JobdComm::connect] (952930) initiate connection to bpjobd, hostname=localhost(JobdComm.cpp:77)

11/29/10 14:12:23.105 [Application] NB 51216 nbjm 117 PID:25242 TID:8 File ID:117 [No context] [Critical] V-117-214 bpcompatd socket failed, status=12 (file open failed)

11/29/10 14:12:23.106 [Application] NB 51216 nbjm 117 PID:25242 TID:8 File ID:117 [No context] [Critical] V-117-216 socket open failed
11/29/10 14:12:23.106 [Debug] NB 51216 nbjm 117 PID:25242 TID:8 File ID:117 [No context] 1 [JobdComm::send] (952930) unable to send 12 bytes(JobdComm.cpp:165)

=================================================

NBPEM log

1/29/10 14:10:02.365 [Debug] NB 51216 nbpem 116 PID:25249 TID:9 File ID:116 [No context] 1 [PemCORBAClient::doConnect] (ID:a0e490) CORBA exception: OBJECT_NOT_EXIST (IDL:omg.org/CORBA/OBJECT_NOT_EXIST:1.0) -- system exception, ID 'IDL:omg.org/CORBA/OBJECT_NOT_EXIST:1.0'
Unknown vendor minor code id (0), minor code = 0, completed = NO
(PemCORBAClient.cpp:163)

11/29/10 14:10:02.365 [Application] NB 51216 nbpem 116 PID:25249 TID:9 File ID:116 [No context] [Error] V-116-245 connection to nbjm::JM on host localhost failed after 1 attempts


Environment



Netbackup Master server 6.5.3.1 installed on Solaris 10


Cause



Checked and found the bpcompatd deamon to be running

Conform this with command /usr/openv/netbackup/bin/bpcompatd -alive
we may see an error "authentication failed"

The "bpcompatd.txt" file was found missing at path /usr/openv/var/vnetd

Compared the files within /usr/openv/var/vnetd folder with a known good installation of Netbackup on another Solaris Master server. Many of the files were either corrupt or missing.


Solution



Copy and replace the entire contents of /vnetd folder from any other working Master server and then restart the NBU services.




Article URL http://www.symantec.com/docs/TECH150304


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