Known issue with Symantec Antivirus version 10 ad EP Folders (EPF)

Article:TECH151205  |  Created: 2006-06-26  |  Updated: 2007-01-31  |  Article URL http://www.symantec.com/docs/TECH151205
Article Type
Technical Solution


Issue



Known issue with Symantec Antivirus version 10 ad EP Folders (EPF)

Solution



Problem:
If Symantec Antivirus version 10 is installed on a user's computer, the files within a protected folder can no longer be viewed in a decrypted format. The issue is due to a new device driver included in Norton Symantec Anti-Virus starting with version 10. The device driver conflicts with the EP Folders device driver.

Solution:
GuardianEdge Technologies has released Encryption Plus Folders 5.0.7 128-bit, and 5.0.8 192-bit. These releases contain a new EP Folders device driver that resolves this issue. EP Folders 5.0.7 and 5.0.8 are now compatible with Norton Symantec Anti-Virus versions 10 and 10.1.


Legacy ID



652


Article URL http://www.symantec.com/docs/TECH151205


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