When performing a backup or restore in Backup Exec, the error message: "Unable to acquire device. The backup device this operation is attempting to use cannot be found. Please select another backup device for this operation" (a0008104 HEX or e0008104 HEX) is reported.

Article:TECH15137  |  Created: 2008-01-31  |  Updated: 2014-05-14  |  Article URL http://www.symantec.com/docs/TECH15137
Article Type
Technical Solution

Product(s)

Issue



When performing a backup or restore in Backup Exec, the error message: "Unable to acquire device. The backup device this operation is attempting to use cannot be found. Please select another backup device for this operation" (a0008104 HEX or e0008104 HEX) is reported.


Error



Final Error Code: a0008107 HEX (0xa0008107 HEX) or e0008107 HEX (0xe0008107 HEX)


Final Error Code: a0008107 HEX (0xa0008107 HEX) or e0008107 HEX (0xe0008107 HEX)
Final Error Description:  "Invalid Physical Volume Library Drive Identifier"
Final Error Category:  Job Errors
Error Text In Job Log:  "Unable to acquire device. The backup device this operation is attempting to use cannot be found. Select another backup device for this operation"


Cause



The error occurred because the backup device targeted during the backup/restore operation no longer exists. Edit the backup/restore job and reselect the backup device.


Solution



To select a valid backup device, follow the instructions given below:


1. On the Job Definition tab, double-click on the backup/restore job

2. On the General tab, select a valid destination device from the Device drop-down list

3. Click OK



Supplemental Materials

SourceUMI
ValueV-79-57344-33031
Description

Invalid Physical Volume Library Drive Identifier.


SourceError Code
Value0xe0008107
Description

Invalid Physical Volume Library Drive Identifier.



Legacy ID



238069


Article URL http://www.symantec.com/docs/TECH15137


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