What services are included with the Enterprise Support Program (AMS)?

Article:TECH151517  |  Created: 2007-01-02  |  Updated: 2007-01-31  |  Article URL http://www.symantec.com/docs/TECH151517
Article Type
Technical Solution


What services are included with the Enterprise Support Program (AMS)?


What services are provided by the GuardianEdge Professional Services and Technical Support team for Enterprise Accounts?

GuardianEdge is unique in that support programs for Enterprise Accounts (500-199 licenses) includes some services from Professional Services Deployment Consultants in addition to Technical Support.

The following services are provided within the Enterprise Support Program.

Service levels provided by Technical Support
- 4 hour or less email and internet support response time
- 2 hour or less phone support response time
- 3 support portal accounts
- Support during hours for one zone (US or Euro Support Hours)

Additional services provided by Professional Services
- 1 deployment phone consultation or Webex training
- Training presentation material
- Deployment checklist
- Best practices documents as needed

Legacy ID


Article URL http://www.symantec.com/docs/TECH151517

Terms of use for this information are found in Legal Notices