What services are included with the Enterprise Support Program (AMS)?

Article:TECH151517  |  Created: 2007-01-02  |  Updated: 2007-01-31  |  Article URL http://www.symantec.com/docs/TECH151517
Article Type
Technical Solution


Issue



What services are included with the Enterprise Support Program (AMS)?

Solution



Description:
What services are provided by the GuardianEdge Professional Services and Technical Support team for Enterprise Accounts?

GuardianEdge is unique in that support programs for Enterprise Accounts (500-199 licenses) includes some services from Professional Services Deployment Consultants in addition to Technical Support.

Solution:
The following services are provided within the Enterprise Support Program.

Service levels provided by Technical Support
- 4 hour or less email and internet support response time
- 2 hour or less phone support response time
- 3 support portal accounts
- Support during hours for one zone (US or Euro Support Hours)

Additional services provided by Professional Services
- 1 deployment phone consultation or Webex training
- Training presentation material
- Deployment checklist
- Best practices documents as needed


Legacy ID



1072


Article URL http://www.symantec.com/docs/TECH151517


Terms of use for this information are found in Legal Notices