"GuardianEdge Hard Disk has discovered an unsupported storage controller." after installation

Article:TECH152111  |  Created: 2008-10-09  |  Updated: 2012-12-12  |  Article URL http://www.symantec.com/docs/TECH152111
Article Type
Technical Solution


Issue



"GuardianEdge Hard Disk has discovered an unsupported storage controller." after installation


Error




Solution



Generally this error occurs on machines with a BIOS setting for hard disk operation set to AHCI. For Dells, this?may be labeled "SATA Operation", and on HPs this is usually listed as "SATA Native Mode", which would need to be disabled. After switching the setting to ATA or or turning SATA Native Mode off, depending on the machine model, the system will start normally.

Various models of hardware have similar BIOS settings for hard disk operation, and in general, changing this from AHCI with whatever?method available?will resolve the issue.



Legacy ID



2284


Article URL http://www.symantec.com/docs/TECH152111


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