Timeout when selecting Custodian Groups from the main Custodian Manager web page
| Article:TECH152409 | | | Created: 2011-02-01 | | | Updated: 2011-12-21 | | | Article URL http://www.symantec.com/docs/TECH152409 |
Problem
After selecting the Custodian Groups option from the main Custodian Manager web page, a 'Timed Out' message appears after several minutes.
Error
Exception: Request timed out.
Cause
A large quantity of groups can exceed the time allotted for a response. The amount of groups required to exceed the time limits vary in each environment. Typically, an environment exceeding tens of thousands of groups exhibit this behavior.
Solution
This issue has been resolved in the following release:
Enterprise Vault 9.0.3
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see www.symantec.com.
Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
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| Source | ETrack |
| Value | 2241692 |
| Description | Timeout when selecting Custodian Groups from the Discovery Accelerator Custodian Manager web page in a very large environment. |
Article URL http://www.symantec.com/docs/TECH152409
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