Push install and manual install of 2010 RAWS agent fails with Microsoft Windows Server 2003 when the required .Net version is not already installed on the server.

Article:TECH152711  |  Created: 2011-02-04  |  Updated: 2011-12-14  |  Article URL http://www.symantec.com/docs/TECH152711
Article Type
Technical Solution


Issue



Push install and manual install of RAWS agent fails when installing to a Microsoft Windows Server 2003 server. This occures when the required .Net version is not already installed on the server.


Error



An error occurred during the install. Would you like to view the install log for more information?

Error seen in RAWSINST.LOG after a failed install of the remote agent.

Checking for .Net Framework 2.0 SP 2.
The correct version of .NET was not detected
The .Net file C:\DotNetFx\dotnetfx35.exe was not found, installation cannot continue.
WARNING: Installation has been canceled. 

 Example:


Cause



DotNet 2.0 SP2 and MSXML are required for the 2010 RAWS agent to correctly install.

 

 


Solution



There are two possible solution on this.

Solution 1:

1. Copy the RAWS32 or RAWS64 directory from the media server to the local root of C:\ on the remote server.

2. Copy the 'DotNetFx' and 'MSXML' from the Backup Exec for Windows install media to the root of C:\ on the target remote server.

3. Run the setup.exe from the C:\RAWS32 folder or run the silent install from a DOS window. The command is C:\RAWS32\SetupAA.cmd

4. Confirm that the remote agent has been successfully updated by checking the BEremote.exe file version.

Solution 2:

Download and install Sp2 for  DotNet 2.0 and try to install Remote agent.

 





Article URL http://www.symantec.com/docs/TECH152711


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