The CommandCentral Enterprise Reporter (CCER) Web Console Graphical User Interface (GUI) configuration failed during installation.

Article:TECH152731  |  Created: 2011-02-04  |  Updated: 2011-04-13  |  Article URL http://www.symantec.com/docs/TECH152731
Article Type
Technical Solution


Environment

Issue



The GUI configuration failed during the installation of CCER.


Error



 

Executing "C:\Program Files (x86)\Common Files\VERITAS Shared\VRTSjre\jre1.5\\bin\java" -classpath "D:\veritas\UUID\\lib\UUIDWrapper.jar;C:\Program Files (x86)\Common Files\VERITAS Shared\VRTSjre\jre1.5\\lib\security\US_export_policy.jar;C:\Program Files (x86)\Common Files\VERITAS Shared\VRTSjre\jre1.5\\lib\security\local_policy.jar;D:\veritas\VRTSsmweb\\webgui\sm\WEB-INF\lib\dbpool.jar" vrts.db.pool.utils.PasswordUtility ****** "D:\veritas\VRTSccer\bin\.er_ora.conf"
java.io.FileNotFoundException: C:\DOCUME~1\admin\Local Settings\Temp\1\atregdump.txt (The system cannot find the file specified)
                at java.io.FileInputStream.open(Native Method)
                at java.io.FileInputStream.<init>(Unknown Source)
                at java.io.FileInputStream.<init>(Unknown Source)
                at uuid.UUIDManager.getWindowsInstallDir(UUIDManager.java:217)
                at uuid.UUIDManager.<clinit>(UUIDManager.java:69)
                at vrts.db.pool.utils.PasswordUtility.getKey(PasswordUtility.java:88)
                at vrts.db.pool.utils.PasswordUtility.getInstance(PasswordUtility.java:45)
                at vrts.db.pool.utils.PasswordUtility.main(PasswordUtility.java:212)
java.lang.UnsatisfiedLinkError: no UUIDWrapper in java.library.path
                at java.lang.ClassLoader.loadLibrary(Unknown Source)
                at java.lang.Runtime.loadLibrary0(Unknown Source)
                at java.lang.System.loadLibrary(Unknown Source)
                at uuid.UUIDManager.<clinit>(UUIDManager.java:123)
                at vrts.db.pool.utils.PasswordUtility.getKey(PasswordUtility.java:88)
                at vrts.db.pool.utils.PasswordUtility.getInstance(PasswordUtility.java:45)
                at vrts.db.pool.utils.PasswordUtility.main(PasswordUtility.java:212)
Exception in thread "main" java.lang.UnsatisfiedLinkError: uuidInitializeNative
                at uuid.UUIDManager.uuidInitializeNative(Native Method)
                at uuid.UUIDManager.uuidInitialize(UUIDManager.java:171)
                at vrts.db.pool.utils.PasswordUtility.getKey(PasswordUtility.java:89)
                at vrts.db.pool.utils.PasswordUtility.getInstance(PasswordUtility.java:45)
                at vrts.db.pool.utils.PasswordUtility.main(PasswordUtility.java:212)
ERROR:Unable to encrypt password
ERROR:Can't continue
ERROR. Executed the command(cmd.exe /s /c ""D:\veritas\VRTSperl\bin\perl.exe" "D:\veritas\VRTSccer\inst\create_win_ccer_env.pl" --conf_gui --host=ServerName --port=1521 --orasid=ccer01 --oraser=ccerUser_svc --usr_pwd=xxxxxx --restore=0 >>"C:\Documents and Settings\All Users\Application Data\VERITAS\VCC\52\ConfigureER.log" 2>&1").  Return code (1)
Failed to Configure GUI.

Environment



Windows

CCER 5.2 Management Server (MS)


Cause



The PATH variable in create_ccer_env.bat does not include the path to the directory containing UUIDWrapper.dll

 


Solution



Modify the create_ccer_env.bat script.  Add the directory path for UUIDWrapper.dll to the PATH environment variable:

SET PATH=%INSTALLDIR%\UUID\bin;%INSTALLDIR%\VRTSccer\bin;%INSTALLDIR%\VRTSccer\Cognos\bin;%ORACLE_HOME%\bin;%Java_InstallDir%\bin;%VRTSPERL_INSTALLDIR%\bin;%INSTALLDIR%\VRTSccer\lib\license;%INSTALLDIR%\VRTSccer\lib\asa;%PATH%

 


Supplemental Materials

SourceETrack
Value2270075
Description

create_ccer_env.bat fails at configuring CCER GUI if the %INSATALLDIR%\UUID\bin is missing from the PATH variable

 



Article URL http://www.symantec.com/docs/TECH152731


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