Granular Recovery Technology (GRT) enabled backups of Exchange 2010 databases fail with error "An error occurred while connecting to the remote agent to the BE media server"

Article:TECH152847  |  Created: 2011-02-08  |  Updated: 2012-09-10  |  Article URL http://www.symantec.com/docs/TECH152847
Article Type
Technical Solution


Issue



Granular Recovery Technology (GRT) enabled backups of Exchange 2010 databases fail with error "An error occurred while connecting to the remote agent to the BE media server"


Error



Following errors are logged in Application log on Exchange server:

Log Name:      Application
Source:        Application Error
Date:          2/08/2011 07:20:09 AM
Event ID:      1000
Task Category: Application Crashing Events
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      ExchangeServer
Description:
Faulting application name: MONAD.EXE, version: 13.0.4164.0, 
Faulting module name: MONAD.EXE, version: 13.0.4164.0, 

 

Log Name:      Application
Source:        Application Error
Date:          2/08/2011 07:25:06 AM
Event ID:      1000
Task Category: Application Crashing Events
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      ExchangeServer
Description:
Faulting application name: beremote.exe, version: 13.0.4164.109,
Faulting module name: bedsmbox.dll, version: 13.0.4164.108,


Solution



This issue has been resolved by Backup Exec 2010 R2 Hotfix 148347
www.symantec.com/docs/TECH148347

 


Supplemental Materials

SourceETrack
Value2249075
Description

Monad Crash: Exchange backup fails with error " An error occurred while connecting to the remote agent to the BE media server "


SourceUMI
ValueV-79-57344-65298
Description

The Exchange Store service is not responding. Backup set canceled.


SourceError Code
Value0xe000ff12
Description

A communications failure has occurred with an Exchange Store resource.
 



Article URL http://www.symantec.com/docs/TECH152847


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