Unable to install Inventory Solution 7.0 SP2 MR3 if IT Analytics for ServiceDesk is already installed

Article:TECH152980  |  Created: 2011-02-09  |  Updated: 2011-02-09  |  Article URL http://www.symantec.com/docs/TECH152980
Article Type
Technical Solution


Issue



Trying to install Inventory Solution 7.0 SP2 MR3 when IT Analytics for ServiceDesk is already installed results in an incompatibility warning in Symantec Installation Manager.


Cause



Defect.


Solution



This has been resolved with the latest version of IT Analytics for ServiceDesk, which is IT Analytics ServiceDesk Pack SP1 MR1. Install this update, then install Inventory Solution 7.0 SP2 MR3 afterwards.




Article URL http://www.symantec.com/docs/TECH152980


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