Backup Exec Job Engine crashes when running Advanced Disk Based Option (ADBO) Offhost backups of Exchange 2010 databases configured in a DAG.

Article:TECH153041  |  Created: 2011-02-10  |  Updated: 2013-05-03  |  Article URL http://www.symantec.com/docs/TECH153041
NOTE: If you are experiencing this particular known issue, we recommend that you Subscribe to receive email notification each time this article is updated. Subscribers will be the first to learn about any releases, status changes, workarounds or decisions made.
Article Type
Technical Solution


Issue



Job Engine service crashes when running Advanced Disk Based Option (ADBO) Offhost backups of Exchange 2010 databases configured in a DAG.


Error



Backup job log reports the following error;

Unable to attach to \\SERVER-DAG01\Microsoft Information Store\SERVER-DB. The resource could not be backed up because an error occurred while connecting to the Backup Exec for Windows Servers Remote Agent.

Windows Application log reports the following error;

Faulting application name bengine.exe, version: 13.0.2896.129, time stamp: 0x4cbc63e6 Faulting module name: MSVCP80.dll, version: 8.0.50727.4927, time stamp: 0x4a27431a

Following error is seen in the media server Beremote debug log 

----------------------------------------------------------------------------------------------------

[5476] 01/31/11 12:44:50 [fsys\ese] - !!!!!!!!!!!!! ESE_AttachToDLE (\\SERVER-DAG01\Microsoft Information Store\SERVER-DB, 0x20)
[5476] 01/31/11 12:44:50 [fsys\ese] - [FSYS:ESE07] Fail to get database copy information. Abort the backup (0x80004005) !!!!!
[5476] 01/31/11 12:44:50 [ndmp\ndmpsrvr] - AttachToDLE(-2147467259)[\\SERVER-DAG01\Microsoft Information Store\SERVER-DB]
[5476] 01/31/11 12:44:50 [ndmp\ndmpsrvr] - startBackup: CreateBSD() failed!

----------------------------------------------------------------------------------------------------

Following error is seen in the Media Server Bengine debug log

----------------------------------------------------------------------------------------------------

[6932] 01/31/11 12:44:50 [ndmp\ndmpcomm] - ERROR: 10 Error: Invalid device
[6932] 01/31/11 12:44:50 [ndmp\ndmpclient] - dataStartBackup: ERROR returning: 0x10, 16
[6932] 01/31/11 12:44:50 [loops] - data halted: ABORTED
[6932] 01/31/11 12:44:50 [server] - BackupMessageHandlerForBackupJob::process( eng_msgs::close_catalog & msg ) called
[6932] 01/31/11 12:44:50 [server] - Not: 'm_bCatalogDrivenBackup && CatBuildVector[engine_id] && GetCarryFwdCatalogInfoForRemainingObjs( )'
[6932] 01/31/11 12:44:50 [server] - ERROR: CatBuildVector [engine_id] is NULL!!!!!

----------------------------------------------------------------------------------------------------


Solution



The service crash has been resolved in Backup Exec 2010 R3. 

Note: Backing up Exchange 2010 DAG with ADBO option is currently not supported.


Supplemental Materials

SourceDEFECT
Value2266964
Description

ADBO: Bengine.exe crashes when running Offhost backup of Exchange DAG database 



Article URL http://www.symantec.com/docs/TECH153041


Terms of use for this information are found in Legal Notices