Backup Exec Job Engine crashes when running Advanced Disk Based Option (ADBO) Offhost backups of Exchange 2010 databases configured in a DAG.
| Article:TECH153041 | | | Created: 2011-02-10 | | | Updated: 2013-05-03 | | | Article URL http://www.symantec.com/docs/TECH153041 |
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Problem
Job Engine service crashes when running Advanced Disk Based Option (ADBO) Offhost backups of Exchange 2010 databases configured in a DAG.
Error
Backup job log reports the following error;
Unable to attach to \\SERVER-DAG01\Microsoft Information Store\SERVER-DB. The resource could not be backed up because an error occurred while connecting to the Backup Exec for Windows Servers Remote Agent.
Windows Application log reports the following error;
Faulting application name bengine.exe, version: 13.0.2896.129, time stamp: 0x4cbc63e6 Faulting module name: MSVCP80.dll, version: 8.0.50727.4927, time stamp: 0x4a27431a
Following error is seen in the media server Beremote debug log
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[5476] 01/31/11 12:44:50 [fsys\ese] - !!!!!!!!!!!!! ESE_AttachToDLE (\\SERVER-DAG01\Microsoft Information Store\SERVER-DB, 0x20)
[5476] 01/31/11 12:44:50 [fsys\ese] - [FSYS:ESE07] Fail to get database copy information. Abort the backup (0x80004005) !!!!!
[5476] 01/31/11 12:44:50 [ndmp\ndmpsrvr] - AttachToDLE(-2147467259)[\\SERVER-DAG01\Microsoft Information Store\SERVER-DB]
[5476] 01/31/11 12:44:50 [ndmp\ndmpsrvr] - startBackup: CreateBSD() failed!
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Following error is seen in the Media Server Bengine debug log
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[6932] 01/31/11 12:44:50 [ndmp\ndmpcomm] - ERROR: 10 Error: Invalid device
[6932] 01/31/11 12:44:50 [ndmp\ndmpclient] - dataStartBackup: ERROR returning: 0x10, 16
[6932] 01/31/11 12:44:50 [loops] - data halted: ABORTED
[6932] 01/31/11 12:44:50 [server] - BackupMessageHandlerForBackupJob::process( eng_msgs::close_catalog & msg ) called
[6932] 01/31/11 12:44:50 [server] - Not: 'm_bCatalogDrivenBackup && CatBuildVector[engine_id] && GetCarryFwdCatalogInfoForRemainingObjs( )'
[6932] 01/31/11 12:44:50 [server] - ERROR: CatBuildVector [engine_id] is NULL!!!!!
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Solution
The service crash has been resolved in Backup Exec 2010 R3.
Note: Backing up Exchange 2010 DAG with ADBO option is currently not supported.
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| Source | DEFECT |
| Value | 2266964 |
| Description | ADBO: Bengine.exe crashes when running Offhost backup of Exchange DAG database |
Article URL http://www.symantec.com/docs/TECH153041
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