SRAS Summary Charts are all Blank or Text-Only Descriptions.

Article:TECH153049  |  Created: 2011-02-10  |  Updated: 2011-07-05  |  Article URL http://www.symantec.com/docs/TECH153049
Article Type
Technical Solution


Issue



SRAS summary reporting charts (Dundas) are all blank, missing or are text-only descriptions.  Chart graphics aren't rendering or displayed.


Error



No errors reported or known.


Cause



   In some instances, setup may fail to completely migrate the config file for the SecureFusion website.  We have yet to pinpoint why this happens for some but not all 2008 IIS7 servers.  This appears to only affect the httpHandler section of the web.config file for the SecureFusion website.  Even though the application runs, it seems the handlers are not successfully migrated when the application pool is set to run in “Integrated” mode which is recommended for ASP.NET applications. 


Solution



(Preferred Method)

Run the migration utility provided for IIS 7

C:\Windows\System32\inetsrv>APPCMD.exe migrate config "SecureFusion/SecureFusion"

In 64bit Windows run "APPCMD.exe migrate config "SecureFusion/SecureFusion" from the folder "C:\Windows\SysWOW64\inetsrv"




Article URL http://www.symantec.com/docs/TECH153049


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