CPS 2010 & CPS 2010 R2: Random file deletion after remote CPA agent "push install"

Article:TECH153111  |  Created: 2011-02-10  |  Updated: 2011-03-07  |  Article URL http://www.symantec.com/docs/TECH153111
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Article Type
Technical Solution


Issue



Continuous Protection Server 2010 & Continuous Protection Server 2010 R2.

Under extremely rare circumstances, a Continuous Protection Agent (CPA) client "Push Install" initiated from the CPS Administration Console may inadvertently delete files from the targeted Agent's system volume.


Cause



Errant Push Install Media Clean-Up routine.

 

 


Solution



What is affected:

  • Backup Exec Continuous Protection Server 2010      
  • Backup Exec Continuous Protection Server 2010 R2

 

 
Severity:   High
Probabiltiy: Low
 

For more information on severity and probability levels refer to the following Technote:

www.symantec.com/docs/TECH61217 

 

 

Workaround:

Install the CPA Agent locally in lieu of push install:  http://www.symantec.com/docs/TECH77601    

 

Formal Resolution:

CPS 2010 Hotfix 2 is now available for each of the following Backup Exec versions and are as follows:

 

 

 

 

 


Supplemental Materials

SourceETrack
Value2272514

SourceETrack
Value2273027



Article URL http://www.symantec.com/docs/TECH153111


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