Invalid login error is displayed if pcAnywhere encounters an AD object of type inetOrgPerson during authentication

Article:TECH153203  |  Created: 2011-02-11  |  Updated: 2011-02-14  |  Article URL http://www.symantec.com/docs/TECH153203
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Article Type
Technical Solution

Product(s)

Subject

Issue



User authentication fails with any user, preventing remote control to a host, when the object of type inetOrgPerson is part of the Global Security Group


Error



Invalid Login. Please try again.


Environment



Windows 2003 Active Directory

Windows 2008 Active Directory

pcAnywhere Corporate Edition 12.5.463 and previous

pcAnywhere Solution 12.5.539 and previous


Cause



pcAnywhere Solution 12.5 SP 2 and prior versions, only supported two object type classes, USER and GROUP, and does not have any support for the inetOrgPerson object type.  More information about the inetOrgPerson user type is available from Microsoft.


Solution



Symantec has provided a patch that updates pcAnywhere Solution to provide support for the inetOrgPerson object type.  Follow the instructions in the Readme.txt for implementation instructions.

Symantec has acknowledged that the above-mentioned issue is present in the current version(s) of pcAnywhere Corporate Edition.  Symantec is committed to product quality and satisfied customers.

There are currently no plans to address this issue by way of a patch or hotfix in the current or previous versions of pcAnywhere Corporate Edition at the present time. This issue may be resolved in a future major revision of the software at a later time. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please refer to the following Web site:

http://www.symantec.com/business/index.jsp

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
 


Attachments

inetOrgPerson AD object type support added
ADSAuthDLL_Bld_626.zip (49 kBytes)

Supplemental Materials

SourceETrack
Value2232128


Article URL http://www.symantec.com/docs/TECH153203


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