Hotfix for Symantec Enterprise Vault (EV) 9.0.1 for Microsoft Exchange, Build 1073, Archived items remained in a 'pending' state

Article:TECH153291  |  Created: 2011-02-14  |  Updated: 2011-03-07  |  Article URL http://www.symantec.com/docs/TECH153291
Article Type
Technical Solution


Issue



Which version of Symantec Enterprise Vault (tm) can this hotfix be applied?
This hotfix can only be applied to the following versions of Enterprise Vault for:

This hotfix can only be applied to the following versions of Enterprise Vault for Microsoft Exchange and File System Archiving:

Enterprise Vault 9.0.1 build 1073


Solution



What issue(s) does this hotfix resolve?

Archived items would remain in a 'pending' state because of a StorageFileWatch process failure. When this happened the event log contained the following error:

Source:        Enterprise Vault 
Event ID:      13360
Level:         Error
Description:

Conversion failed when converting the nvarchar value '-1' to data type bit.


The stored procedure uspu_SecuredAndInvalidSisParts is now being passed the correct Orphaned value (1 and no longer -1)
This prevents the conversion errors previously seen.


Which files does this hotfix replace? 

File Name StorageFileWatch.exe
File_Name 9.0.1.1085


How to Install this hotfix:

The hotfix needs to be installed on all Enterprise Vault Servers
1. Stop the Enterprise Vault Storage service
2. Backup the following file: StorageFileWatch.exe
3. Copy the hotfix file into the Enterprise Vault install folder
4. Start the Enterprise Vault Storage Service


How to Uninstall this hotfix:
1. Stop the Enterprise Vault Storage service
2. Replace the the StorageFileWatch.exe file with the backup copy (v9.0.1.1073)
3. Start the Enterprise Vault Storage Service


Attachments

EV 9.0.1 Hotfix - Etrack 2243093.zip (611 kBytes)

Supplemental Materials

SourceETrack
Value2243093


Article URL http://www.symantec.com/docs/TECH153291


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