Local System drive are not available for selections when attempting to perform a one-time backup to a locally attached USB drive using the Symantec Recovery Disk.

Article:TECH153382  |  Created: 2011-02-14  |  Updated: 2014-05-20  |  Article URL http://www.symantec.com/docs/TECH153382
Article Type
Technical Solution


Subject

Issue



Attempting a one-time backup to a locally attached USB drive using the Symantec Recovery Disk does not detect the local system drive.


Cause



In some cases, especially if mass-storage drivers are needed to be used, the locally attached USB drive obtains the same drive letter (i.e. C:\) as the source system drive preventing enumeration of the sysem volume or the system volume obtaining a drive letter other than C.


Solution



Disconnect all the USB drives prior to booting from the SRD, load any mass-storage drivers if needed, then connect the USB drive to perform the one-time backup.




Article URL http://www.symantec.com/docs/TECH153382


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