Intel AMT SOL/IDER redirection does not work unless the Intel PCI Bus driver is installed on the client computer

Article:TECH153436  |  Created: 2011-02-15  |  Updated: 2011-05-12  |  Article URL http://www.symantec.com/docs/TECH153436
Article Type
Technical Solution


Issue



Intel AMT SOL/IDER redirection does not work unless the Intel PCI Bus driver is installed on the client computer.


Environment



Real-Time System Manager 7.1


Cause



The driver is required as part of restarting an AMT enabled system into a SOL or IDER session.


Solution



The Intel PCI Bus driver is required to be installed. Check the Device Manager to ensure this is installed correctly on a target machine if IDER or SOL is not functioning properly.


Supplemental Materials

SourceETrack
Value2274938


Article URL http://www.symantec.com/docs/TECH153436


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