VERITAS Cluster Server Process Agent and VERITAS Technical Support

Article:TECH15345  |  Created: 2001-01-12  |  Updated: 2004-01-21  |  Article URL http://www.symantec.com/docs/TECH15345
Article Type
Technical Solution


Environment

Issue



VERITAS Cluster Server Process Agent and VERITAS Technical Support

Solution



The VERITAS Cluster Server (VCS) Process Agent is a very powerful feature. It allows users to create custom agents for use with applications that do not have VCS Agents already created. The creation of such agents are not supported by VERITAS Technical Support under the following conditions:

1. The Process Agent is configured with scripts (such as PERL or Shell).
2. The Process Agent is configured using batch files.
3. The Process Agent calls a toolkit to process the scripts.

If any of the above conditions are met, the agent is considered custom and is handled by VERITAS Consulting. VERITAS Consulting can be used to create Custom agents.

VERITAS Technical Support does, however, support the Process Agent if the resource attributes are populated by simple alphanumeric entries (no scripts or batch files) and executable files (.exe).




Legacy ID



238517


Article URL http://www.symantec.com/docs/TECH15345


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