CommandCentral Storage Management Server upgrade to 5.2RU1 - Emailing Report feature does not work.

Article:TECH153491  |  Created: 2011-02-16  |  Updated: 2011-06-10  |  Article URL http://www.symantec.com/docs/TECH153491
Article Type
Technical Solution


Issue



After upgrading CommandCentral Storage (CCS) Management Server (MS) to 5.2RU1, Emailing Report feature does not pop up the proper window for entering the recipient addresses.


Error



 [serveltException in:/tiles/Reports/email_report.jsp]
                               javax/mail/Session'


Environment



CCS5.2RU1 windows or Solaris MS


Cause



 upgrade


Solution



 Steps to resolve the issue-

 

On CommandCentral Storage 5.2RU1 Windows Management Server :

1. Go to the  <installation Dir>\CommandCentral Storage\Web Engine\spc

2. Copy mail.jar and paste the file in <installation Dir>\CommandCentral Storage\Web Engine\spc\WEB-INF\lib

3. Restart the service Veritas CommandCentral Web Console through the service panel

  

On CommandCentral Storage 5.2RU1 Solaris Management Server :

1. Go to the  <installation Dir>/VRTSccs/VRTSweb/VERITAS/spc

2. Copy mail.jar and paste the file in <installation Dir>/VRTSccs/VRTSweb/VERITAS/spc/WEB-INF/lib/

3. Restart the process “/opt/VRTS/bin/vxccs stop esmweb” and then “/opt/VRTS/bin/vxccs start esmweb”.

 

 




Article URL http://www.symantec.com/docs/TECH153491


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