System state backup of Domain Controller fails with error e000fe7d - Access Denied

Article:TECH153531  |  Created: 2011-02-16  |  Updated: 2012-11-28  |  Article URL http://www.symantec.com/docs/TECH153531
Article Type
Technical Solution

Product(s)

Issue



System state backup of Domain Controller (DC) fails with error e000fe7d - Access Denied
 


Error



Job log will show the below error :-

e000fe7d - Access Denied
To back up or restore system state, Administrator privileges are required.

UMI code :V-79-57344-65149


Environment



Windows 2003 R2 Domain Controller

WIndows 2008 Domain Controller


Cause



Error can occur on the resolution of the Primary DNS Suffix for the media server or remote server.


Solution



Change the Network logon account in Backup Exec console, to a simple DNS domain name

From: Domain.local\Administrator or Administrator
To:      Domain\Administrator


Supplemental Materials

SourceError Code
Value0xe000fe7d
Description

Access Denied


SourceUMI
ValueV-79-57344-65149
Description

AOFO: Initialization failure on: "System?State". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VXSS). Snapshot provider error (x): Access is denied.




Article URL http://www.symantec.com/docs/TECH153531


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